Re: [rt-users] Attachments don't reach database for one user
That did the trick. Thanks!! chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 4:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments. I have created a patch for this that appears to fix this problem. You will find that patch attached. This will be fixed in 4.4.1. Thank you, Dustin - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
Hi Chanel,I have tested this locally and it appears to me that all attachments should be broken for unprivileged users using the SelfService UI. This is a result of the changes made in 4.4.0 to attachments.I have created a patch for this that appears to fix this problem. You will find that patch attached. This will be fixed in 4.4.1.Thank you,Dustin fix_selfservice_attachments.patch Description: Binary data On Mar 24, 2016, at 6:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote:All other unprivileged users can attach files. chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin GravesSent: Thursday, March 24, 2016 3:09 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote: Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect. Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally? I will take a look at this again with the Self-Service interface in mind.chanelThank you,Dustin signature.asc Description: Message signed with OpenPGP using GPGMail - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
All other unprivileged users can attach files. chanel From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 3:09 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>> wrote: Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect. Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally? I will take a look at this again with the Self-Service interface in mind. chanel Thank you, Dustin - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
Hi Chanel, > On Mar 24, 2016, at 5:58 PM, Chanel Wheelerwrote: > > Further experimentation has revealed that if the user sends an attachment by > email it works (doesn’t via the web interface). Also, if I promote the user > to the privileged level then she can add attachments via the web interface. I > tried giving the unprivileged group all possible permissions but it had no > effect. Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally? I will take a look at this again with the Self-Service interface in mind. > chanel Thank you, Dustin signature.asc Description: Message signed with OpenPGP using GPGMail - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect. chanel From: Chanel Wheeler Sent: Tuesday, March 15, 2016 9:31 AM To: 'Dustin Graves' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Attachments don't reach database for one user Yes, everything in the ticket shows up for the faulty user except for the attachment. The rights for this user and other basic users of the system are the same. chanel From: Dustin Graves [mailto:dus...@bestpractical.com] Sent: Monday, March 14, 2016 1:58 PM To: Chanel Wheeler Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Attachments don't reach database for one user On Mar 10, 2016, at 5:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>> wrote: Hi all, Hi Chanel, I have one user that has used RT for a while with no problems. Recently, her attachments to web tickets ceased coming through. I’ve watched her add attachments and they appear to upload successfully but there’s no trace of them in the Attachments table. We tried multiple browsers and the same thing happened on each. I logged in as her on my computer and still the problem happened. Another person logged in to RT on her computer and successfully attached items. So it’s something to do with her account. I’ve taken a look at her user record in the db and I don’t see anything amiss. Any ideas on what I might try? We’re running RT 4.4 and use LDAP for authentication. I would start by checking the rights for these two users and how they might be different. Can the faulty user see the missing attachment’s associated comment/correspondence? If the user cannot, that is why the attachment is missing. A user needs the ShowTicketComments right to see attachments added as part of a comment. If this is not the problem, then I can investigate further. Thanks! chanel Thank you, Dustin - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
On Tue, Mar 15, 2016 at 9:31 AM, Chanel Wheelerwrote: > Yes, everything in the ticket shows up for the faulty user except for the > attachment. The rights for this user and other basic users of the system > are the same. > > > Is that user using Outlook? Might it be sending non-plain-text parts of the message as winmail.dat? - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
Yes, everything in the ticket shows up for the faulty user except for the attachment. The rights for this user and other basic users of the system are the same. chanel From: Dustin Graves [mailto:dus...@bestpractical.com] Sent: Monday, March 14, 2016 1:58 PM To: Chanel Wheeler Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Attachments don't reach database for one user On Mar 10, 2016, at 5:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us<mailto:chanel.whee...@yavapai.us>> wrote: Hi all, Hi Chanel, I have one user that has used RT for a while with no problems. Recently, her attachments to web tickets ceased coming through. I’ve watched her add attachments and they appear to upload successfully but there’s no trace of them in the Attachments table. We tried multiple browsers and the same thing happened on each. I logged in as her on my computer and still the problem happened. Another person logged in to RT on her computer and successfully attached items. So it’s something to do with her account. I’ve taken a look at her user record in the db and I don’t see anything amiss. Any ideas on what I might try? We’re running RT 4.4 and use LDAP for authentication. I would start by checking the rights for these two users and how they might be different. Can the faulty user see the missing attachment’s associated comment/correspondence? If the user cannot, that is why the attachment is missing. A user needs the ShowTicketComments right to see attachments added as part of a comment. If this is not the problem, then I can investigate further. Thanks! chanel Thank you, Dustin - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Attachments don't reach database for one user
> On Mar 10, 2016, at 5:09 PM, Chanel Wheelerwrote: > > Hi all, Hi Chanel, > I have one user that has used RT for a while with no problems. Recently, her > attachments to web tickets ceased coming through. I’ve watched her add > attachments and they appear to upload successfully but there’s no trace of > them in the Attachments table. We tried multiple browsers and the same thing > happened on each. I logged in as her on my computer and still the problem > happened. Another person logged in to RT on her computer and successfully > attached items. So it’s something to do with her account. I’ve taken a look > at her user record in the db and I don’t see anything amiss. > > Any ideas on what I might try? > > We’re running RT 4.4 and use LDAP for authentication. I would start by checking the rights for these two users and how they might be different. Can the faulty user see the missing attachment’s associated comment/correspondence? If the user cannot, that is why the attachment is missing. A user needs the ShowTicketComments right to see attachments added as part of a comment. If this is not the problem, then I can investigate further. > Thanks! > chanel Thank you, Dustin signature.asc Description: Message signed with OpenPGP using GPGMail - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016