Re: [rt-users] Do not email user if they are requestor when also admin cc of a queue

2015-03-06 Thread Alex Peters
On further thought, I realise that a custom condition on the send email to Admin CCs scrip is not a solution—you can only use such a condition to send either all admin CC emails or none (i.e. you can't send to some admin CCs and not others this way). To achieve your desired behaviour without

Re: [rt-users] Do not email user if they are requestor when also admin cc of a queue

2015-02-28 Thread Alex Peters
The simplest solution is that the administrator manually removes themselves as a requestor when putting in their own tickets. The simplest coding for this solution (unless your administrator is willing to do this manually on every ticket creation) is to write a scrip on this queue that runs on