Re: [rt-users] Issue With ExternalAuth

2016-12-06 Thread Martin Wheldon 

Hi Claude,

Yes, your problem seems to be a little odd.

I believe that this is the code that is rejecting your authentication 
from

/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm


   # If we got here and don't have a user loaded we must have failed to
   # get a full, valid user from an authoritative external source.
   unless ($session->{'CurrentUser'} && $session->{'CurrentUser'}->Id) 
{

   $session->{'CurrentUser'} = RT::CurrentUser->new;
   return (0, "No User");
   }


Do you have multiple external auth mechanisms configured??
Would you be able to post your full RT configuration, with sensitive 
information obfuscated obviously?


Best Regards

Martin

On 2016-12-06 11:37, Claude EDUMA wrote:

Martin,

It request only the "dn" attribute because the user is not internal.
once user is created, it will request the others attributes.

I have seen our ldap administrator and for him all is OK. Accounts are
well binded with LDAP.
It seem like after binding account it request another validation wich
failed.

My question is why RT retreive all attributes on LDAP but still fail
to grant acces to users ?

I'm sorry to take your presious time and thank you once more.

---

[4109] [Tue Dec  6 10:22:50 2016] [debug]: UserExists params:
username: 20005528 , service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:488)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] == Filter:
(&(objectClass=privperson)(uid=20005528)) == Attrs: co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:518)
[4109] [Tue Dec  6 10:22:50 2016] [debug]:
RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User
/opt/rt4/sbin/../lib/RT/User.pm 699 with  : Disabled: , EmailAddress:
, Gecos: 20005528, Name: 20005528, Privileged: 1
(/opt/rt4/sbin/../lib/RT/User.pm:735)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: Attempting to get user info
using this external service: My_LDAP
(/opt/rt4/sbin/../lib/RT/User.pm:743)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: Attempting to use this
canonicalization key: Name (/opt/rt4/sbin/../lib/RT/User.pm:752)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] == Filter:
(&(objectClass=privperson)(uid=20005528)) == Attrs: co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:406)
[4109] [Tue Dec  6 10:22:50 2016] [info]:
RT::User::CanonicalizeUserInfoFromExternalAuth returning Country: ,
Disabled: , EmailAddress: jonathan.lai...@ext.mycorpservices.com,
Gecos: 20005528, Name: 20005528, Privileged: 1, RealName: JONATHAN
LAIGLE (/opt/rt4/sbin/../lib/RT/User.pm:812)
[4109] [Tue Dec  6 10:22:50 2016] [error]: Couldn't create user
20005528: Email address in use
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:353)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: Autohandler called
ExternalAuth. Response: (0, No User)
(/opt/rt4/share/html/Elements/DoAuth:58)
[4109] [Tue Dec  6 10:22:50 2016] [error]: FAILED LOGIN for 20005528
from 10.1.52.222 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:826)
-

Regards

2016-12-06 12:04 GMT+01:00 Martin Wheldon
:


Hi Claude,

OK from your logs you can see successful lookup from LDAP of the
user and a successful validation.
So we can rule out issues with communication with the LDAP server
and user credentials.

The following line however is an issue as you seem to be only
getting/requesting the dn attribute returned. I'm not quite certain
which :)

"... == Attrs: dn"


[4110] [Tue Dec  6 10:22:44 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] [1] == Filter:
(&(uid=20005528)(objectClass=privperson)) == Attrs: dn


This is what I get on my test system:

"... == Attrs:


mail,cn,street,telephoneNumber,mobile,st,mail,ukFirmGhITAccOrg,postalCode,l"


The configuration you sent earlier is expecting uid,mail,cn and co:

'attr_map' => {
'Name' => 'uid',
'EmailAddress' => 'mail',
'RealName' => 'cn',
'Gecos'=> 'uid',
'Country'  => 'co',
}


 Is your ldap search account able to get this information from the
ldapserver?

Best Regards

Martin

On 2016-12-06 10:25, Claude EDUMA wrote:


Yes,

But even if it'is a new user, user is create but I still have LOGIN
FAILED.

below log with a new user

---

[4110] [Tue Dec  6 10:22:44 2016] [debug]: Trying external auth
service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:201)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] [1] == Filter:
(&(uid=20005528)(objectClass=privperson)) == Attrs: dn
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:234)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: Found LDAP DN:
uid=20005528,ou=people,ou=GO-LM,o=corp.mycorp.com [1] [1]

(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:268)
[4110] [Tue Dec  6 10:22:44 2016] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External

Re: [rt-users] Issue With ExternalAuth

2016-12-06 Thread Martin Wheldon 

Hi Claude,

OK from your logs you can see successful lookup from LDAP of the user 
and a successful validation.
So we can rule out issues with communication with the LDAP server and 
user credentials.


The following line however is an issue as you seem to be only 
getting/requesting the dn attribute returned. I'm not quite certain 
which :)


"... == Attrs: dn"
[4110] [Tue Dec  6 10:22:44 2016] [debug]: LDAP Search ===  Base: 
o=corp.mycorp.com [1] == Filter: 
(&(uid=20005528)(objectClass=privperson)) == Attrs: dn


This is what I get on my test system:

"... == Attrs: 
mail,cn,street,telephoneNumber,mobile,st,mail,ukFirmGhITAccOrg,postalCode,l"


The configuration you sent earlier is expecting uid,mail,cn and co:


'attr_map' => {
'Name' => 'uid',
'EmailAddress' => 'mail',
'RealName' => 'cn',
'Gecos'=> 'uid',
'Country'  => 'co',
}


Is your ldap search account able to get this information from the 
ldapserver?


Best Regards

Martin

On 2016-12-06 10:25, Claude EDUMA wrote:

Yes,

But even if it'is a new user, user is create but I still have LOGIN
FAILED.

below log with a new user

---

[4110] [Tue Dec  6 10:22:44 2016] [debug]: Trying external auth
service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:201)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] == Filter:
(&(uid=20005528)(objectClass=privperson)) == Attrs: dn
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:234)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: Found LDAP DN:
uid=20005528,ou=people,ou=GO-LM,o=corp.mycorp.com [1]
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:268)
[4110] [Tue Dec  6 10:22:44 2016] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ):
20005528 (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:350)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: LDAP password validation
result: 1 (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:558)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: Password Validation Check
Result:  1 (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:383)
[4110] [Tue Dec  6 10:22:44 2016] [debug]: Autohandler called
ExternalAuth. Response: (0, No User)
(/opt/rt4/share/html/Elements/DoAuth:58)
[4110] [Tue Dec  6 10:22:44 2016] [error]: FAILED LOGIN for 20005528
from 10.1.52.222 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:826)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: Attempting to use external
auth service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:286)
[4109] [Tue Dec  6 10:22:50 2016] [debug]: Calling UserExists with
$username (20005528) and $service (My_LDAP)
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:327)

2016-12-06 11:12 GMT+01:00 Martin Wheldon
:


Hi Claude,

Seems you already have a user in the RT database with the same email
address, but different user name.


[3605] [Tue Dec  6 07:58:02 2016] [error]: Couldn't create user
20006583: Email address in use


Best Regards

Martin

On 2016-12-06 08:05, Claude EDUMA wrote:
Hi Martin,

Thank you for your response.

File permissions for my CA.cert are "rw-r--r-".

below rt.log

---

[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to use
external
auth service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:286)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Calling UserExists with
$username (20006583) and $service (My_LDAP)
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:327)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: UserExists params:
username: 20006583 , service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:488)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] [2] == Filter:
(&(objectClass=privperson)(uid=20006583)) == Attrs:
co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:518)
[3605] [Tue Dec  6 07:58:02 2016] [debug]:
RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User
/opt/rt4/sbin/../lib/RT/User.pm 699 with: Disabled: , EmailAddress:
,
Gecos: 20006583, Name: 20006583, Privileged: 1
(/opt/rt4/sbin/../lib/RT/User.pm:735)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to get user
info
using this external service: My_LDAP
(/opt/rt4/sbin/../lib/RT/User.pm:743)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to use this
canonicalization key: Name (/opt/rt4/sbin/../lib/RT/User.pm:752)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [1] [2] == Filter:

(&(objectClass=privperson)(uid=20006583)) == Attrs:
co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:406)
[3605] [Tue Dec  6 07:58:02 2016] [info]:
RT::User::CanonicalizeUserInfoFromExternalAuth returning Country: ,
Disabled: , EmailAddress: claude.ed...@ext.mycorp.com, Gecos:
20006583, Name: 20006583, Privileged: 1, RealName: CLAUDE EDUMA
(/opt/rt4/sbin/../lib/RT/User.pm:812)
[3605] [Tue Dec  6 07:58:02 2016] [error]: Couldn't

Re: [rt-users] Issue With ExternalAuth

2016-12-06 Thread Martin Wheldon 

Hi Claude,

Seems you already have a user in the RT database with the same email 
address, but different user name.


[3605] [Tue Dec  6 07:58:02 2016] [error]: Couldn't create user 
20006583: Email address in use


Best Regards

Martin

On 2016-12-06 08:05, Claude EDUMA wrote:

Hi Martin,

Thank you for your response.

File permissions for my CA.cert are "rw-r--r-".

below rt.log

---

[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to use external
auth service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:286)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Calling UserExists with
$username (20006583) and $service (My_LDAP)
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:327)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: UserExists params:
username: 20006583 , service: My_LDAP
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:488)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [2] == Filter:
(&(objectClass=privperson)(uid=20006583)) == Attrs: co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:518)
[3605] [Tue Dec  6 07:58:02 2016] [debug]:
RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User
/opt/rt4/sbin/../lib/RT/User.pm 699 with: Disabled: , EmailAddress: ,
Gecos: 20006583, Name: 20006583, Privileged: 1
(/opt/rt4/sbin/../lib/RT/User.pm:735)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to get user info
using this external service: My_LDAP
(/opt/rt4/sbin/../lib/RT/User.pm:743)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Attempting to use this
canonicalization key: Name (/opt/rt4/sbin/../lib/RT/User.pm:752)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: LDAP Search ===  Base:
o=corp.mycorp.com [2] == Filter:
(&(objectClass=privperson)(uid=20006583)) == Attrs: co,cn,mail,uid,uid
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/LDAP.pm:406)
[3605] [Tue Dec  6 07:58:02 2016] [info]:
RT::User::CanonicalizeUserInfoFromExternalAuth returning Country: ,
Disabled: , EmailAddress: claude.ed...@ext.mycorp.com, Gecos:
20006583, Name: 20006583, Privileged: 1, RealName: CLAUDE EDUMA
(/opt/rt4/sbin/../lib/RT/User.pm:812)
[3605] [Tue Dec  6 07:58:02 2016] [error]: Couldn't create user
20006583: Email address in use
(/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:353)
[3605] [Tue Dec  6 07:58:02 2016] [debug]: Autohandler called
ExternalAuth. Response: (0, No User)
(/opt/rt4/share/html/Elements/DoAuth:58)
[3605] [Tue Dec  6 07:58:02 2016] [error]: FAILED LOGIN for 20006583
from 10.1.179.71 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:826)



Thank you one more time.

Regards.

2016-12-05 23:35 GMT+01:00 Martin Wheldon
:


Hi Claude,

Your english is much better than my french :)
I've cc'd the RT users list as they may have additional suggestions.
The short answer is no I don't believe your problem is caused by TLS
bugs.

You seem to be mixing up the new RT 4.4 LDAP configuration syntax
with the older RT::Authen::ExternalAuth syntax.

If you are using RT 4.4.x then you don't need the following, because
it is the old style syntax:


Set($LDAPBase,'MYLDAPSERVER');
Set($LDAPFilter, '(&(objectClass=person))');
Set($LDAPMapping, {
Name=> 'uid',
EmailAddress=> 'mail',
RealName=> 'cn'
});


The following option should also be removed when using RT4.4.x


'ssl_version'  => 3,


Is RT able to read your CAcert file? Please could you check the file
permissions.
Do you see any errors in the logs?

Best Regards

Martin

On 2016-12-05 13:22, clauded...@gmail.com wrote:


Hi Martin,

I try to configure LDAP authentication but it don't work.
I'm sure all my config is correct (see below). I tried with
ladapsearch and all it's OK. I look my ldap's server logs and i
bind
users correctly. Do you thinks it's TLS bugs ?

(sorry for my english I'm french)
Thank you.

--
Set($LDAPBase,'MYLDAPSERVER');
Set($LDAPFilter, '(&(objectClass=person))');
Set($LDAPMapping, {
Name=> 'uid',
EmailAddress=> 'mail',
RealName=> 'cn'
});

# Use the below LDAP source for both authentication, as well
as user
# information
Set( $ExternalAuthPriority, ["My_LDAP"] );
Set( $ExternalInfoPriority, ["My_LDAP"] );
Set($ExternalServiceUsesSSLorTLS, 1);

# Make users created from LDAP Privileged
Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } );

# Users should still be autocreated by RT as internal users if
they
# fail to exist in an external service; this is so requestors
(who
# are not in LDAP) can still be created when they email in.
Set($AutoCreateNonExternalUsers, 0);

# Minimal LDAP configuration; see
RT::Authen::ExternalAuth::LDAP for
# further details and examples
Set($ExternalSettings, {
'My_LDAP'   =>  {
'type' =>  'ldap',
'server'   =>  'ldaps://MYLDAPSERVER',
'user' =>  'MYUSER',
'pass' =>  'MYPASS',
'base' =>  'MYBASE',
'filter'   =>  '(objectClass=privperson)',

Re: [rt-users] Issue With ExternalAuth

2016-12-05 Thread Martin Wheldon 

Hi Claude,

Your english is much better than my french :)
I've cc'd the RT users list as they may have additional suggestions.
The short answer is no I don't believe your problem is caused by TLS 
bugs.


You seem to be mixing up the new RT 4.4 LDAP configuration syntax with 
the older RT::Authen::ExternalAuth syntax.


If you are using RT 4.4.x then you don't need the following, because it 
is the old style syntax:



Set($LDAPBase,'MYLDAPSERVER');
Set($LDAPFilter, '(&(objectClass=person))');
Set($LDAPMapping, {
Name=> 'uid',
EmailAddress=> 'mail',
RealName=> 'cn'
});


The following option should also be removed when using RT4.4.x


'ssl_version'  => 3,


Is RT able to read your CAcert file? Please could you check the file 
permissions.

Do you see any errors in the logs?

Best Regards

Martin

On 2016-12-05 13:22, clauded...@gmail.com wrote:

Hi Martin,

I try to configure LDAP authentication but it don't work.
I'm sure all my config is correct (see below). I tried with
ladapsearch and all it's OK. I look my ldap's server logs and i bind
users correctly. Do you thinks it's TLS bugs ?

(sorry for my english I'm french)
Thank you.

--
Set($LDAPBase,'MYLDAPSERVER');
Set($LDAPFilter, '(&(objectClass=person))');
Set($LDAPMapping, {
Name=> 'uid',
EmailAddress=> 'mail',
RealName=> 'cn'
});


# Use the below LDAP source for both authentication, as well as 
user

# information
Set( $ExternalAuthPriority, ["My_LDAP"] );
Set( $ExternalInfoPriority, ["My_LDAP"] );
Set($ExternalServiceUsesSSLorTLS, 1);

# Make users created from LDAP Privileged
Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } );

# Users should still be autocreated by RT as internal users if they
# fail to exist in an external service; this is so requestors (who
# are not in LDAP) can still be created when they email in.
Set($AutoCreateNonExternalUsers, 0);

# Minimal LDAP configuration; see RT::Authen::ExternalAuth::LDAP 
for

# further details and examples
Set($ExternalSettings, {
'My_LDAP'   =>  {
'type' =>  'ldap',
'server'   =>  'ldaps://MYLDAPSERVER',
'user' =>  'MYUSER',
'pass' =>  'MYPASS',
'base' =>  'MYBASE',
'filter'   =>  '(objectClass=privperson)',
'tls'  => { verify => "require", cafile =>
"/etc/CA.crt" },
'ssl_version'  => 3,
'net_ldap_args'=> [version =>  3, debug => 8   ],
'attr_match_list'  => [
'Name',
'EmailAddress',
],

'attr_map' => {
'Name' => 'uid',
'EmailAddress' => 'mail',
'RealName' => 'cn',
'Gecos'=> 'uid',
'Country'  => 'co',
}
},
}
);

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Re: [rt-users] Issue with ExternalAuth and RT 3.8.2

2009-05-15 Thread Kevin Falcone 

On May 15, 2009, at 8:43 AM, Tony A wrote:

 Hi everyone,

 I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't  
 changed my config files in any way. Now, when I log in, I receive  
 the following line, and nothing else, unless I refresh, then  
 everything works as it is supposed to.

 RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.  
 (/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

This sounds like you have an old version of a callback installed in  
local that is conflicting
RT-Authen-ExternalAuth lives in /opt/rt3/local/plugins/RT-Authen- 
ExternalAuth
Also, version 0.08 of ExternalAuth has a callback that is less than 73  
lines long
and doesn't call UpdateFromExternal.

Did you try installing one of the manual overlays from the wiki, or an  
older version of
ExternalAuth previously?

You probably want to remove the local/html/Callbacks/ExternalAuth/ 
autohandler file,
but there may be other things in local/ that need to be removed also

-kevin


 I've had a search arround and there are a few discussions regarding  
 this line, and nothing jumps out as a solution.

 Any ideas?

 My RT_SiteConfig is as below:

 Cheers
 Tony Ayre
 Network Manager
 Minehead Middle School



 $DatabasePassword = '[PASSWORD]';

 $MailCommand = 'sendmailpipe';
 $SemdmailArguments = '-oi';

 $CorrespondAddress = '[EMAIL]';
 $CommentAddress = '[EMAIL]';

 $Timezone = 'Europe/London';

 Set( $rtname, 'supportdesk2/rt');
 Set( $Organization, MMS);
 Set ($WebBaseURL , 'http://supportdesk2/');
 Set ($WebPath , '/rt');

 Set($WebImageURL, $WebPath . /NoAuth/images/);
 Set($LogoURL, $WebImagesURL . logo.gif);
 Set($LogoLinkURL, http://supportdesk2/rt;);
 Set($LogoImageURL, $WebImagesURL . logo.gif);
 Set($LogoAltText, MMS ICT Helpdesk);


 #Set(@Plugins,(qw(Extension::QuickDelete)));
 Set(@Plugins,'RT::FM','RT::IR','RTx::Statistics',  
 'RTx::Calendar','RTx::Tags', 
 (qw(RTx::EmailCompletion)),qw(RT::Authen::ExternalAuth));

 Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
  MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
 # THE EXTERNAL AUTH

 Set($ExternalAuthPriority, ['My_LDAP']);
 Set($ExternalInfoPriority, [ 'My_LDAP']);

 Set($ExternalServiceUsesSSLorTLS, 0);

 Set($AutoCreateNonExternalUsers, 0);

 Set($ExternalSettings, {
 'My_LDAP' = {
 'type' = 'ldap',
 'auth' = 1,
 'info' = 1,
 'server' = '10.5.143.10',
 'user' =
 'CN=Administrator,CN=Users,DC=[DC],DC=[DC],DC=[DC],DC=[DC]',
 'pass' = '[PASSWORD]',
 'base' = 'ou=Staff,ou=Managed Users,dc=[DC],dc=[DC],dc=[DC],dc=[DC]',
 'filter' = '(objectClass=*)',
 'd_filter' = '(userAccountControl:1.2.840.113556.1.4.803:=2)',
 'tls' = 0,
 'net_ldap_args' = [ version = 3 ],
 'attr_match_list' = [ 'Name',
 'EmailAddress',
 'RealName',
 'WorkPhone',
 'Address2'
 ],
 'attr_map' = {
 'Name' = 'sAMAccountName',
 'EmailAddress' = 'mail',
 'Organization' = 'physicalDeliveryOfficeName',
 'RealName' = 'cn',
 'ExternalAuthId' = 'sAMAccountName',
 'Gecos' = 'sAMAccountName',
 'WorkPhone' = 'telephoneNumber',
 'Address1' = 'streetAddress',
 'City' = 'l',
 'State' = 'st',
 'Zip' = 'postalCode',
 'Country' = 'co'
 }}}
 );
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Re: [rt-users] Issue with ExternalAuth and RT 3.8.2

2009-05-15 Thread Tony A 
On May 15, 2009, at 8:43 AM, Tony A wrote:

 Hi everyone,

 I have just updated to RT 3.8.2 and ExternalAuth 0.08, and haven't 
 changed my config files in any way. Now, when I log in, I receive 
 the following line, and nothing else, unless I refresh, then 
 everything works as it is supposed to.

 RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands. 
 (/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 73)

This sounds like you have an old version of a callback installed in 
local that is conflicting
RT-Authen-ExternalAuth lives in /opt/rt3/local/plugins/RT-Authen- 
ExternalAuth
Also, version 0.08 of ExternalAuth has a callback that is less than 73 
lines long
and doesn't call UpdateFromExternal.

Did you try installing one of the manual overlays from the wiki, or an 
older version of
ExternalAuth previously?

You probably want to remove the local/html/Callbacks/ExternalAuth/ 
autohandler file,
but there may be other things in local/ that need to be removed also

-kevinHi Kevin,

Thanks for the response. I went through various problems previously with 
getting LDAP authentication working, but haven't touched any of that for a good 
6 months or more - so knowing exactly what I installed and didn't install is a 
little difficult now. But yes, older versions of ExternalAuth have been 
installed, and then updated.


I have moved the autohandler file you mention (not deleted it, just in case), 
and now receive this error:


Undefined subroutine amp;RT::Authen::ExternalAuth::DoAuth called at 
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
 line 25.


So, I am guessing that the file listed is calling that file I moved?


I'm not much good when it comes to perl, but any tips on what else needs 
altering would be helpful.


Thanks
Tony
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Re: [rt-users] Issue with ExternalAuth and RT 3.8.2

2009-05-15 Thread Tony A 
Hi again,

Update, realising that RT::Authen::ExternalAuth likely installs a version of 
the autohandler file into that location, I have installed it from the tar file. 
ie. downloaded RT-Authen-ExternalAuth-0.08.tar.gz and taken the file from 
there. However, this does not solve it. I now get:


Undefined subroutine amp;RT::Authen::ExternalAuth::DoAuth called at 
/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth line 25.


Am I right in thinking I seem to have 2 versions of ExternalAuth, part of one 
and part of another still existing? Would I also be right in thinking that 
removing it and reinstalling the plugin entirely would likely fix things? If 
so, how do I do that?


Cheers
Tony
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Re: [rt-users] Issue with ExternalAuth and RT 3.8.2

2009-05-15 Thread Tony A 
Ah, so, if I had read the README file properly... I would have seen:

UPGRADING


If you are upgrading from 0.05 you may have some leftover
parts of the module in


$RTHOME/local/lib/RT/User_Vendor.pm
$RTHOME/local/lib/RT/Authen/External_Auth.pm


that will conflict with the new install and these should be removed


Now, the thing is... what are these parts and what needs removing?


Sorry about all the posts, I'm investigating as I go along.


Cheers
Tony
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Re: [rt-users] Issue with ExternalAuth and RT 3.8.2

2009-05-15 Thread Ruslan Zakirov 
New version of the module as well as other updated plugins live in
local/plugins dir. List of files you can get from MANIFEST of an
extension and delete them from local/html, local/lib/,
local/etc/EXT/...

On Fri, May 15, 2009 at 5:45 PM, Tony A local...@gmail.com wrote:
 Ah, so, if I had read the README file properly... I would have seen:
 UPGRADING
 If you are upgrading from 0.05 you may have some leftover
 parts of the module in
 $RTHOME/local/lib/RT/User_Vendor.pm
 $RTHOME/local/lib/RT/Authen/External_Auth.pm
 that will conflict with the new install and these should be removed
 Now, the thing is... what are these parts and what needs removing?
 Sorry about all the posts, I'm investigating as I go along.
 Cheers
 Tony
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-- 
Best regards, Ruslan.
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