Re: [rt-users] Replying to the same ticket at same time.
On 22-3-2016 14:22, Parish, Brent wrote: > Sorry! You are quite correct, Joop - I am using that extension (and yes, it > is compatible with 4.4 -- or rather I should say that I have not had any > issues with it yet) > No problem. I'm going to try it on a test setup and if it adds to our workflow implement it in production. Thanks for confirming, Joop PS: Sorry, missed the reply to list - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Replying to the same ticket at same time.
Sorry! You are quite correct, Joop - I am using that extension (and yes, it is compatible with 4.4 -- or rather I should say that I have not had any issues with it yet) -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joop Sent: Monday, March 21, 2016 4:27 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Replying to the same ticket at same time. On 21-3-2016 20:48, Parish, Brent wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > Are you referring to core functionality? because I haven't seen that mentioned in the 4.4 Readme. I'm aware of the extension RT::Extension::TicketLocking but haven't tried if its compatible with 4.4. Regards, Joop - RT 4.4 and RTIR Training Sessions https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training=CwICAg=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=_ypzGx1u_Q2g42c8ukF9mQATuoUFsjYD7fUqTycAvL0=aQkejwQGP-FlTL9sWXdM3Flw92LG2t-aevnIX7WC_5w= * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Replying to the same ticket at same time.
On 21-3-2016 20:48, Parish, Brent wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > Are you referring to core functionality? because I haven't seen that mentioned in the 4.4 Readme. I'm aware of the extension RT::Extension::TicketLocking but haven't tried if its compatible with 4.4. Regards, Joop - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Replying to the same ticket at same time.
Thank you both for your help. -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <bpar...@cognex.com> wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > -Original Message- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Monday, March 21, 2016 3:13 PM > To: Jesse Maseto <je...@bywatersolutions.com> > Cc: rt-users <rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Replying to the same ticket at same time. > > On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> > wrote: > > Scenario: Two different employees are working on and replying to the > > same ticket at the same time. > > > > Is there a way to send a notification that this ticket has already > > been replied to before the second reply is sent? or while the second > > employee has the ticket open? > > You could grant ReplyTo to only the Owner and Requestors of the ticket. > > Sometimes Owner can be used as a mutex for the ticket. > > -m > - > RT 4.4 and RTIR Training Sessions > https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training=CwICAg=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw= > * Washington DC - May 23 & 24, 2016 > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Replying to the same ticket at same time.
4.4 offers a "ticket locked" message that you can leverage -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Zagrabelny Sent: Monday, March 21, 2016 3:13 PM To: Jesse Maseto <je...@bywatersolutions.com> Cc: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Replying to the same ticket at same time. On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> wrote: > Scenario: Two different employees are working on and replying to the > same ticket at the same time. > > Is there a way to send a notification that this ticket has already > been replied to before the second reply is sent? or while the second > employee has the ticket open? You could grant ReplyTo to only the Owner and Requestors of the ticket. Sometimes Owner can be used as a mutex for the ticket. -m - RT 4.4 and RTIR Training Sessions https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training=CwICAg=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw= * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Replying to the same ticket at same time.
On Mon, Mar 21, 2016 at 2:09 PM, Jesse Masetowrote: > Scenario: Two different employees are working on and replying to the same > ticket at the same time. > > Is there a way to send a notification that this ticket has already been > replied to before the second reply is sent? or while the second employee has > the ticket open? You could grant ReplyTo to only the Owner and Requestors of the ticket. Sometimes Owner can be used as a mutex for the ticket. -m - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016