Re: [rt-users] Tickets time affected on service contrats

[Matt Zagrabelny]

On Thu, Feb 9, 2017 at 7:35 AM, Frank Soyer  wrote:
> I tried, thanks for the suggestion Matt. But if I need to dig in code to
> have a sum of times, I think I'll rather try to develop a module to manage
> contracts ^^
> Unfortunatly, no time to learn RT dev for the moment, and no time to dev...
> If I start such a project, I'll share it.

Hey Frank,

FWIW, you could ask Best Practical for a quote on this. It doesn't
sound like too much work. It might not be too expensive.

-m

Re: [rt-users] Tickets time affected on service contrats

[Matt Zagrabelny]

Hi Frank,

On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer  wrote:
> Hi all,
> I wonder if an extension or some solution exists for managing service
> contracts, I mean, registering somewhere for a queue and/or a (some)
> requestor(s), a total time to decrement, and decrementing it with the time
> spent on tickets of this resquestor(s). Or, at least, report on demand the
> time spent for this requestor(s).

You could set up a "master" ticket and link in the child tickets to
it. I'm not aware of any built in mechanisms that will adjust time
accordingly between parent and child tickets - but you could certainly
add in some code to do that.

-m