Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-12 Thread Alex Vandiver
On Sat, 12 Sep 2015 13:37:51 -0700 Alex Vandiver wrote: > On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" > wrote: > > Just to follow-up. I made a global scrip to set the 'Started' date > > field when it is un-set and the transaction is a status change from > >

Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-12 Thread Alex Vandiver
On Fri, 11 Sep 2015 14:55:47 -0500 "k...@rice.edu" wrote: > Just to follow-up. I made a global scrip to set the 'Started' date > field when it is un-set and the transaction is a status change from > 'new' to either 'open' or 'resolved'. I thought that this was handled > by RT

[rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-11 Thread k...@rice.edu
Hi, I am debugging a problem where the 'Started' Date is not being set when the ticket status changes from 'new' to 'open' or 'resolved'. I found the code for when the 'Started' date is set using 'SetStarted()' that changes the status from 'new' to 'open', but not the code setting the 'Started'

Re: [rt-users] 'Started' not being set when ticket status changes from 'New' -> 'xxx'

2015-09-11 Thread k...@rice.edu
On Fri, Sep 11, 2015 at 10:48:12AM -0500, k...@rice.edu wrote: > Hi, > > I am debugging a problem where the 'Started' Date is not being > set when the ticket status changes from 'new' to 'open' or 'resolved'. > I found the code for when the 'Started' date is set using 'SetStarted()' > that