This will change the status of the ticket, but it will set it resolved for
every correspondence which you probably don't want.
You can add the custom condition to check some pattern... I'm typing this
on mobile can't type code.
RT api is relatively easy to understand, sometimes you need to get in
Hello Nilesh and thank you for your reply.
Your advice would have been helpful if I hadnt looked for documentation
before. Which I did.
I am wildly searching for information using random search parameters
instead of following a tutorial of some sort. Is there any?
Luckily I found what I neede
You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.
--
Nilesh
On 04-Oct-2016 5:22 PM, "David Schmidt" wrote:
> Hello list,
>
> I would like to set a tickets status to "resolved" on reply. The wiki
> mentions a "On Reply" action that I cannot f
Hello list,
I would like to set a tickets status to "resolved" on reply. The wiki
mentions a "On Reply" action that I cannot find in my rt instance.
https://rt-wiki.bestpractical.com/wiki/ManualScrips
cheers
david
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