Re: [rt-users] A few Op's questions from a new user

2016-01-18 Thread Joop
On 18-1-2016 22:59, Mike Diehl wrote: > Hi all, > > I've recently started using RT. I chose it because it was written in Perl > (as > is the rest of my system) and had a lot of integration and extension hooks. > > > 3. If a customer opens a ticket but requests several things, what is the >

[rt-users] A few Op's questions from a new user

2016-01-18 Thread Mike Diehl
Hi all, I've recently started using RT. I chose it because it was written in Perl (as is the rest of my system) and had a lot of integration and extension hooks. I have it setup to automatically create users if they send email to the appropriate address. My eventual goals are: 1. Allow my