Joel Bergmark
Sent: Tuesday, May 10, 2016 3:22 AM
To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] API - Forward/Vb externally
Hi again,
Made a small but ugly flowchart on how i would like it to work. I also found
several people asking for similar functional
l sorts
of triggers and conditions to handle other built-in RT functionality for
external requestors?
- Brent
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Joel Bergmark
Sent: Tuesday, May 10, 2016 3:22 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt
externally)?
https://docs.google.com/drawings/d/1QMptft9mywdzNtqp6Juq5RJw1tCJJy3-3DZ5ZlP8mB0/edit?usp=sharing
Regards, Joel
Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel
Bergmark
Skickat: den 9 maj 2016 10:21
Till: rt-users@lists.bestpractical.com
Ämne: [rt-users] API
Hi everyone,
Just looking for some suggestions, we are in the processes of implementing our
CRM system to talk to the REST API, and I got stuck a bit on the best way to
use the API to create a ticket and then forward the information in the ticket
to external party by email.
In our case we have
