Re: [rt-users] Accessing asset data

[Chris Manly]

It would make sense to me to have a queue for meter readings, where each 
reading is a ticket that’s associated with the meter asset.

-- 
Christopher Manly
Coordinator, Library Systems
Cornell University Library Information Technologies
c...@cornell.edu
607-255-3344




On 12/22/16, 6:53 PM, "rt-users on behalf of StreatsAhead" 
 wrote:

Hi all,

I'm trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn't get them to fire when working with assets. I'm now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
asset.
Could someone point me in the right direction for this project?

Thanks!
Matt



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[rt-users] Accessing asset data

[StreatsAhead]

Hi all,

I'm trying to make some custom functionality for an asset, I need to
automatically update the value of one custom field of an asset when another
custom field on the same asset is changed. I took a look at using scrips but
couldn't get them to fire when working with assets. I'm now thinking it
might be better to have a ticket workflow instead. The objective is:
We have a bunch of water meters, we need to update the readings in RT every
now and then compile a report at the end of each year.
A few calculations need to be made on the readings and stored against the
asset.
Could someone point me in the right direction for this project?

Thanks!
Matt



--
View this message in context: 
http://requesttracker.8502.n7.nabble.com/Accessing-asset-data-tp63221.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.