"Content" is the only supported multi-line field in Create-Ticket templates.
To deal with mutli-line custom fields, I suspect that you need to modify
each line of the field to have the name of the custom field at the
beginning. This might work:
Request Type: { $Tickets{'TOP'}->FirstCustomFieldVa
Hi
I have problem with a template that creates a child ticket, right now it
looks like this
===Create-Ticket: New Equipment Network
Subject: { $Tickets{'TOP'}->Subject( ) } -
{$Tickets{'TOP'}->FirstCustomFieldValue('ICM Object Type');} :
#[{$Tickets{'TOP'}->Id( )}]
Queue: ICM Network
RefersTo: {
