You could have an "On Create" scrip which parses the subject line and
links tickets with the same Old System Number in some ordered fashion.
Gordon
Peter Collins wrote:
> Hi, it's been a while since I used RT and I'm not sure if I'm wording
> this question correctly, but...
>
> We have a decr
On Jul 23, 2008, at 6:54 PM, Peter Collins wrote:
> Old system sends an email to RT with its own ticket number in the
> subject line.
>
> RT creates at ticket. So far so good.
>
> Old system has an update,such as the problem is trending down, or
> up, so it sends another email with the same ti
Peter,
I may be wrong, but I think that unless you can find a way for your
originating system (old) to know what ticket number was created (in RT)
in correspondence to it's own number, it will never work. If you COULD
do that, then I would suggest that every "subsequent addendum" (to a
Hi, it's been a while since I used RT and I'm not sure if I'm wording
this question correctly, but...
We have a decrepit ticketing system tied to a good monitoring system.
When a machine or service goes down, it creates a ticket and sends a
page and email.
I want to start using RT here, and hav
