Ken,
Ken Crocker a écrit :
I created something similar to this only it was for Ticket CC's.
I've found two interesting pages on the wiki, this one being the
solution :
http://wiki.bestpractical.com/view/AddWatcherPerTicket
This one is quite interesting too :
Hello,
I need the following behaviour : when a ticket is created (in default queue),
if the suject contains [PRH] I must notify some special persons.
I first tried to change the ticket's queue but only the AdminCCs of the
default queue are notified.
So I tried adding the users during the
JC,
I created something similar to this only it was for Ticket CC's. As to
whether you want them to be added as Users or not, that could well be
done with your RT_SiteConfigure.pm file for auto create. We do that and
they become non-privileged users (Email only.
Anyway, I didn't want RT to add
