On Mon, Sep 12, 2016 at 12:53:37PM -0400, Alex Hall wrote:
> Hi all,
> My boss has just been looking through RT, and he didn't like that everyone
> in a queue was emailed for every ticket. I've removed queue staff and admin
> groups as watchers so this won't happen again, and we'll rely on
Hi all,
My boss has just been looking through RT, and he didn't like that everyone
in a queue was emailed for every ticket. I've removed queue staff and admin
groups as watchers so this won't happen again, and we'll rely on entering
users into the one-time CC and Admin CC boxes instead, not to
