[rt-users] Allowing email attachments into RT ticket

2010-12-16 Thread Joe Kirby
We allow certain functions to create a ticket within RT via an email. Is there a way for this email to have an attachment that is also brought into RT at that time? Thanks Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response

Re: [rt-users] Allowing email attachments into RT ticket

2010-12-16 Thread Kevin Falcone
On Thu, Dec 16, 2010 at 06:21:20AM -0500, Joe Kirby wrote: We allow certain functions to create a ticket within RT via an email. Is there a way for this email to have an attachment that is also brought into RT at that time? RT accepts regular emails with attachments. -kevin

Re: [rt-users] Allowing email attachments into RT ticket

2010-12-16 Thread John Arends
We strip off attachments with a script called by procmail. Too many people we support have made their email in Outlook pretty with blue sky backgrounds, and other fun attachments. We don't want hundreds of copies bluesky.jpg in our RT database. On 12/16/10 9:48 AM, Kevin Falcone wrote: On