To all,
I also sent this and received no response. I'm wondering if they are getting thru? We have many users that like to create their own tickets from the email they get from their users (requestors). That way they can copy the part of the email body that makes sense and leave out all the redundant verbage, etc. The problem lies in the fact that when they copy & paste the portion of the email body they want (which may be a couple paragraphs), the content gets slammed together with no line delimiters or carriage returns in any field they put it in, whether it be a Custom Field, Comment, or whatever. Does anyone have an idea on how to correct this? Thanks. Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com