[rt-users] Article creation
Hello all, I've just upgraded to RT4 and noticed the article feature but when I try to create a new article a Permission denied error appears. My user has privileged access and everything else is working as expected. Is any kind of additional setup needed to use articles? best regards, Luiz Fernando
Re: [rt-users] Article creation
On Thu, May 26, 2011 at 09:58:48AM -0300, Luiz Fernando Bernardes Ribeiro wrote: I've just upgraded to RT4 and noticed the article feature but when I try to create a new article a Permission denied error appears. My user has privileged access and everything else is working as expected. Is any kind of additional setup needed to use articles? Have you reviewed docs/customizing/articles_introduction.pod ? -kevin pgpLFtuZlsdIj.pgp Description: PGP signature
Re: [rt-users] Article creation permissions issue with RTFM
Ok, I found the solution to my earlier question. I needed to also add the ModifyArticleTopics right to the Group rights. That resolved the permission denied error. david.___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Article creation permissions issue with RTFM
Hi, I have just added RTFM (RTFM-2.4.2) to my RT install (rt-3.8.3) and everything seems to work pretty well except for one issue. When I try to add a new article to class X I get a permission denied result after entering the basics, contents, topics and pressing Create. This is for a user that is part for the group that has group that has the following rights: CreateArticle ModifyArticle SeeClass ShowArticle ShowArticleHistory The article contains a custom field body for which this group has the following rights: AdminCustomField ModifyCustomField SeeCustomField I have not set any special rights for the individual users, just for the group of which they are part. I can create new articles fine with the root user, just not with regular user that is part of the group that should be able to add articles. Anyone an idea what I am doing wrong? Is there another right that I must set? Do I need to clear some kind of cache (just loggin in and out does not seem to address the issue)? Thanks, david. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
