Re: [rt-users] Asset Tracker on a new install of RT
Brenner, Martin wrote, On 1/28/10 2:11 PM: We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM. I got 3.8.7 up and running on an Ubuntu 9.04 box with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out. From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn't do the patch mentioned in the README since posts I saw said it wan't needed) but when we try make install, we get the following error: [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. (/opt/rt3/lib/RT.pm:379) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. The only similar thing I found about this was in the archives for this list saying to add to sub ACLEquivalenceObjects { return () } to /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system) and restart apache. Did this and no luck. I'm out of my depth here, so any help would be appreciated. Did you clear the Mason object cache as well? If you don't have DevelMode set, there is a cache under /opt/rt3/var/mason_data/obj/ that is populated with sub-assemblies of RT pages that are reusable by Mason for as long as the code they use isn't changed. That cache is great for making RT faster, but there's no validity checking: if you change code in an existing RT file you have to remove any cache files that were built using the old code before the changes are actually used. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker on a new install of RT
After sleeping on it, I realized I needed to change the system.pm file in the build directory not the one that gets overwritten on every make install Just for anyone out there searching for an answer to this: You can use this thread http://www.gossamer-threads.com/lists/rt/users/88272 But keep in mind that you should include the sub ACLEquivalenceObjects { return (); } In the system.pm file that you unpack from the tarball NOT the one in your RT home path since that gets over written every time you make install. Thanks, Martin On Thu, Jan 28, 2010 at 1:49 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.br...@kuehne-nagel.com wrote: Search the list, a few days i had the same problem, there was a easy solution posted. Torsten -- *Von*: rt-users-boun...@lists.bestpractical.com *An*: RT-Users@lists.bestpractical.com *Gesendet*: Thu Jan 28 20:11:15 2010 *Betreff*: [rt-users] Asset Tracker on a new install of RT We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM. I got 3.8.7 up and running on an Ubuntu 9.04 box with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out. From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn't do the patch mentioned in the README since posts I saw said it wan't needed) but when we try make install, we get the following error: [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. (/opt/rt3/lib/RT.pm:379) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. The only similar thing I found about this was in the archives for this list saying to add to sub ACLEquivalenceObjects { return () } to /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system) and restart apache. Did this and no luck. I'm out of my depth here, so any help would be appreciated. Thanks, Martin Martin Brenner Head Librarian Whitfield School 175 S Mason Rd St. Louis MO 63141 Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Asset Tracker on a new install of RT
We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM. I got 3.8.7 up and running on an Ubuntu 9.04 box with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out. From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn't do the patch mentioned in the README since posts I saw said it wan't needed) but when we try make install, we get the following error: [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. (/opt/rt3/lib/RT.pm:379) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. The only similar thing I found about this was in the archives for this list saying to add to sub ACLEquivalenceObjects { return () } to /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system) and restart apache. Did this and no luck. I'm out of my depth here, so any help would be appreciated. Thanks, Martin Martin Brenner Head Librarian Whitfield School 175 S Mason Rd St. Louis MO 63141 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker on a new install of RT
Search the list, a few days i had the same problem, there was a easy solution posted. Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com An: RT-Users@lists.bestpractical.com Gesendet: Thu Jan 28 20:11:15 2010 Betreff: [rt-users] Asset Tracker on a new install of RT We have an old instillation of RT 3.4.2, but it was a VM given to us many years ago and there are things broken on the underlying Debian. So, instead of working hard to fix everything and then upgrade, we decided to start from scratch and build a new VM. I got 3.8.7 up and running on an Ubuntu 9.04 box with the LDAP add-on working. We really need something that handles our inventory integrated into our ticketing system, so we were going to try AssetTracker out. From some of the posts on the AT google site, it sounds like only 1.2.4b1 works with RT 3.8.x. got it downloaded and configured (we didn't do the patch mentioned in the README since posts I saw said it wan't needed) but when we try make install, we get the following error: [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. (/opt/rt3/lib/RT.pm:379) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /opt/rt3/lib/RT/Principal_Overlay.pm line 327, DATA line 323. The only similar thing I found about this was in the archives for this list saying to add to sub ACLEquivalenceObjects { return () } to /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system) and restart apache. Did this and no luck. I'm out of my depth here, so any help would be appreciated. Thanks, Martin Martin Brenner Head Librarian Whitfield School 175 S Mason Rd St. Louis MO 63141 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com