Hi,
I've installed RT 4.2.9 and Asset 1.0.2 and now try to configure it for tech
support.
Is it possible to use rt-crontool to change a status of an asset depend on it's
custom field?
I'd like to create Expiration data custom field to change status of assets if
data expired.
How to do
On Mon, 2 Mar 2015 19:46:36 +0300 Andrey K a...@rambler.ru wrote:
Is it possible to use rt-crontool to change a status of an asset depend on
it's custom field?
I'd like to create Expiration data custom field to change status of assets
if data expired.
Assets doesn't have support for
So, is it impossible to act on assets like tickets from rt-crontool?
Assets doesn't have support for triggered actions (scrips) yet. You
can override the AddCustomFieldValue method on RT::Asset to accomplish
this manually.
- Alex
On Mon, 2 Mar 2015 21:33:12 +0300 Andrey K a...@rambler.ru wrote:
So, is it impossible to act on assets like tickets from rt-crontool?
As of now, yes. rt-crontool is still ticket-centric, in that its
search predicates only return tickets, and its actions are still
Scrips' actions, which assume
I don't understand how to do this task if I try to override AddCustomFieldValue
method...
Each my asset record have custom field Expiration date. This field is
mandatory and fill in at the moment of creation.
I thought if I run each night some tool like rt-crontool I can check this custom