Subject: Re: [rt-users] Best Way to Get Customer Requests into RT with
Appropriate Requestor
Aaron,
If your mail client has the ability to bounce a message to
the RT E-mail address, it will create the ticket as if the
customer had mailed the ticket to RT. That is certainly the
easiest process
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, June 06, 2008 8:31 AM
To: Aaron Herskowitz
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Best Way to Get Customer Requests into RT
with
Appropriate Requestor
Aaron,
If your mail client has
Basically I am transitioning from handling tickets via email (yuck) to RT
(yeah!). It is going to take my customers a while to start defaulting to
RT. So for the next month I'd like to be able to enter tickets on their
behalf.
I've searched through the Wiki, Google and mailing list archives
Aaron,
If your mail client has the ability to bounce a message to
the RT E-mail address, it will create the ticket as if the
customer had mailed the ticket to RT. That is certainly the
easiest process.
Cheers,
Ken
On Fri, Jun 06, 2008 at 08:15:32AM -0700, Aaron Herskowitz wrote:
Basically I am
