Yes, you can assign the appropriate permissions to the queues.
We had to remove so overly permissive global permission settings
to get this to work correctly. You can use the RightsMatix module
to help you track down problems. RT is pretty granular in its ACL
design. We currently have several compartmentalized systems with
their own SPAM systems and dedicated Email address working very
smoothly.
Cheers,
Ken
On Tue, Nov 09, 2010 at 03:58:54PM -0600, Peter Barton wrote:
> I have recently set up a branded queue for my company's Payroll
> department. We are still using the RT system for IT Helpdesk purposes
> as well. Is there a way to completely block access to the Payroll queue
> from everyone who is not a member of the Payroll Group?
>
> Thanks
>
> -
> Peter Barton
>
