[rt-users] Broken mime type text/html inline e-mail visualization
Hi. After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not visualized inline in webinterface. In out RT_SiteConfig.pm there are Set( $PreferRichText, 1); Set( $TrustHTMLAttachments, 1); Are there some other directives to use? -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
On 08/05/2011 03:57 AM, Luca Villani wrote: After upgrade from RT 3.6.6 to RT 4.0.1 all HTML e-mail are not visualized inline in webinterface. You're going to have to be more specific as to what's not showing up. Screenshots would be useful, for example. Set( $TrustHTMLAttachments, 1); This option doesn't affect display in the normal ticket history page, only when you the download link next to the transaction. Setting TrustHTMLAttachments to 1 is a serious security risk, and we recommend leaving it disabled unless you _actually_ understand the full implications. Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
On 08/05/2011 10:17 AM, Luca Villani wrote: OK, inline visualization looks like Schermata1.png, and when we click on Download visualization looks like Schermata2.png. Ah, much more clear. For security, RT only allows certain HTML when displaying content inline with the ticket history. What you're seeing is that RT has stripped the tables from your message for inline display. There are answers in the list archives and maybe the wiki for how to modify ScrubHTML to allow tables inline, although that code has changed a little from 3.8 → 4.0. Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
In data venerdì 5 agosto 2011 17:03:17, Thomas Sibley ha scritto: There are answers in the list archives and maybe the wiki for how to modify ScrubHTML to allow tables inline, although that code has changed a little from 3.8 → 4.0. Ok, with a modified local/html/Elements/ScrubHTML visualization is useful. Thank you very much. Now I'm waiting some hints for our others questions, TMPDIR and inline images visualizazione... ;-) -- Luca Villani - Register.It S.p.A. - Dada Group Tel: +39 055 20021517 Mobile: +39 335 8753086 ICQ: 76272621 Skype: luca.villani 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
Am 05.08.2011 17:03, schrieb Thomas Sibley: Ah, much more clear. For security, RT only allows certain HTML when displaying content inline with the ticket history. What you're seeing is that RT has stripped the tables from your message for inline display. There are answers in the list archives and maybe the wiki for how to modify ScrubHTML to allow tables inline, although that code has changed a little from 3.8 → 4.0. Thomas By the way is there any reason why RT doesn't allow by default HTML table elements? -Chris 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Broken mime type text/html inline e-mail visualization
On Fri, Aug 05, 2011 at 10:18:17PM +0200, Christian Loos wrote: Am 05.08.2011 17:03, schrieb Thomas Sibley: Ah, much more clear. For security, RT only allows certain HTML when displaying content inline with the ticket history. What you're seeing is that RT has stripped the tables from your message for inline display. There are answers in the list archives and maybe the wiki for how to modify ScrubHTML to allow tables inline, although that code has changed a little from 3.8 → 4.0. By the way is there any reason why RT doesn't allow by default HTML table elements? It becomes really trivial to fake ticket history unless we're really careful. The real solution is not the scrubber, but something that actually parses the html mail. -kevin pgpYhCHiLA9ON.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
