Re: [rt-users] Can't locate object method _Accessible
CLOSE Dave (DAE) wrote: Thank you to Martin Drasar, Jerrad Pierce, and Ian Pellew for their replies to my query. However, the problem remains unresolved and hasn't really been addressed here. Note that RT was working on exactly the same port with exactly the same Apache configuration. Yes, but you changed the installation directory. I had an opportunity to abort a corporate push for SharePoint, but without the ability to get RT working again, I am doomed to fail. Could you start the installation all over and first remove any trace of RT except the database? Further could you post your configure options? I have a feeling that there is a mix up of two installations. Scan /etc for anything related to RT and also /usr/share/rt Seems that you previously installed using an rpm so you could check that rpm for where all those files ended up and see if anything is left after de-install. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Joop wrote: Seems that you previously installed using an rpm so you could check that rpm for where all those files ended up and see if anything is left after de-install. You were right. I had forgotten that the previous RT was installed from an RPM as it had been nearly two years. Once I removed the RPM, the error message in the subject vanished. Of course, there were then some Perl modules that could not be found, but a few symbolic links cured that problem. Thanks for the suggestion. -- Dave Close Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Thank you to Martin Drasar, Jerrad Pierce, and Ian Pellew for their replies to my query. However, the problem remains unresolved and hasn't really been addressed here. Note that RT was working on exactly the same port with exactly the same Apache configuration. I had an opportunity to abort a corporate push for SharePoint, but without the ability to get RT working again, I am doomed to fail. A week ago, I wrote: My server is running Fedora 8 and was running RT 3.6.5 ok. Most files were located in /usr/share/rt3. I have just upgraded to RT 3.8.7 and changed the installation directory to /opt/rt3. All references in /etc/httpd/conf*/* have been changed to refer to /opt/rt3 but the /usr/share/rt3 directory is still present. RT is running on port 8080 to avoid conflict with another application. After the upgrade, RT refuses to run. The log shows this message: [Fri Apr 16 15:04:34 2010] [error] [client 172.16.100.228] Can't locate object method _Accessible via package SubscribeDashboard (perhaps you forgot to load SubscribeDashboard?) at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 423.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line 443.\n Looking around online, I don't find this specific message referenced anywhere. However, similar messages with other methods are quoted. The general idea seems to be that something isn't up-to-date as expected. So I've run yum update on the server and updated everything. I then used cpan to update File::Temp since the repositories don't seem to be current for that module. After restarting the web server (Apache 2), RT still fails in exactly the same way. Obviously, I'm still missing something simple. Can anyone tell me what? -- Dave Close, Thales Avionics, Irvine California USA Software integration and performance testing cell +1 949 394 2124, dave.cl...@us.thalesgroup.com I don't send HTML email and I prefer not to receive it. HTML email is ugly and a significant security exposure. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Just a small point. Port 8080 tends to be the proxy port, sure you do not have contention? I use port 8001 for my RT's. First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Dne 22.4.2010 18:59, CLOSE Dave (DAE) napsal(a): No clues? Do I need to give up on RT? Hi Dave, I am not sure if this is going to help you, but I had the same problem as you have now. I was trying to do a smooth upgrade from 3.6 to 3.8 and my idea was to run two versions at once only on different ports. For reasons that I cannot fathom, this was not possible - I could run only one version at port 80, be it 3.6 or 3.8. After all it was not that much of a problem for me, because our RT installation was kind of fresh one, without many users... I suggest that you try to set up environment for new version of RT on different machine, read the docs about migrating DB, set it up and after you have it running just move it to orginal server and replace the old version. Martin -- Mgr. Martin Drasar dra...@ics.muni.cz Network Security Department http://ics.muni.cz/ CSIRT-MU http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
I am not sure if this is going to help you, but I had the same problem as you have now. I was trying to do a smooth upgrade from 3.6 to 3.8 and my idea was to run two versions at once only on different ports. For reasons that I cannot fathom, this was not possible - I could run only one version at port 80, be it 3.6 or 3.8. After all it was not that much of a problem for me, because our RT installation was kind of fresh one, without many users... First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't locate object method _Accessible
Dne 22.4.2010 22:59, Jerrad Pierce napsal(a): First you say you tried different ports and then the the same port. Did you mean different names? I've successfully run 3.8.1 and 3.8.6 concurrently on different virtual hosts (without doing the db upgrades). I have tried two virtual hosts, one on port 80 and one on port 8080. The port 80 had version 3.6.x and port 8080 had version 3.8.x Because this setup was not working I have changed the configuration of host on port 80 to point to RT 3.8.x directory (thus leaving me with only one version). Suddenly I was able to run 3.8.x. I admit that I have not done any deep testing, because I was happy to see 3.8.x working. I have transitioned my scrips and left 3.6.x far behind me. Also note that I have tried version 3.6.x and 3.8.x concurrently and you have different 3.8.x version - there may be a difference. -- Mgr. Martin Drasar dra...@ics.muni.cz Network Security Department http://ics.muni.cz/ CSIRT-MU http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't locate object method _Accessible
My server is running Fedora 8 and was running RT 3.6.5 ok. Most files were located in /usr/share/rt3. I have just upgraded to RT 3.8.7 and changed the installation directory to /opt/rt3. All references in /etc/httpd/conf*/* have been changed to refer to /opt/rt3 but the /usr/share/rt3 directory is still present. RT is running on port 8080 to avoid conflict with another application. After the upgrade, RT refuses to run. The log shows this message: [Fri Apr 16 15:04:34 2010] [error] [client 172.16.100.228] Can't locate object method _Accessible via package SubscribeDashboard (perhaps you forgot to load SubscribeDashboard?) at /usr/lib/perl5/vendor_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 423.\nCompilation failed in require at /opt/rt3/bin/../lib/RT.pm line 443.\n Looking around online, I don't find this specific message referenced anywhere. However, similar messages with other methods are quoted. The general idea seems to be that something isn't up-to-date as expected. So I've run yum update on the server and updated everything. I then used cpan to update File::Temp since the repositories don't seem to be current for that module. After restarting the web server (Apache 2), RT still fails in exactly the same way. Obviously, I'm still missing something simple. Can anyone tell me what? -- Dave Close Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
