Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Chris Nelson wrote: Ok. The install worked with the -k flag. However, I had to run: sudo cp /usr/share/request-tracker3.6/libexec/webmux.pl /opt/rt3.8/bin and sudo cp backups/apache/apache2-modperl2.conf /opt/rt3.8/ (which is just a copy of this file I made RIGHT before I did the upgrade of RT). OK, thats weird. I just installed RT in an Ubuntu-8.04 VM and installation went without a hitch. Maybe because I install RT from source and not using a package. I think you have had a packaged RT installed (/usr/share/request-tracker3.6/...) which also means that your apache config is pointing to the old installation. You'll need to fix your Apache config to point to /opt/rt3.8 and not by copying files around. You can use your 3.6 rt database but DONT'T forget to read the upgrade notes, including the mysql updates even if you're running mysql-5! Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
I upgraded my version of Ubuntu server to 8.0.4 because I was having some trouble after upgrading to RT 3.8.1. I assumed that the problems had something to do with my apache configuration or the fact that I was running out of date software. So, I attempted an upgrade of Ubuntu. I'm a Linux newbie. After the upgrade, I couldn't get Apache to start at all. I found that if I commented out the line about RT (the include in the Apache config) Apache started fine and all other sites were working great. So, I decided I would reinstall RT. I removed my /opt/rt3.8/ directory and went all the way back to the install steps. I ran the tar command to get the file to /tmp/. I then cd to /tmp/rt3-8-1/ and run 'sudo ./configure --prefix=/opt/rt3.8/ --enable-gd'. Then I run 'sudo make testdeps'. It tells me 'File::ShareDir...MISSING'. So, I run 'sudo make fixdeps' and it tells me all dependencies found. Then I could get into an endless loop - because testdeps still says it's missing. I figured I would go ahead and just run 'sudo make install' but it bombs with the same error as above: CORE missing dependencies: File::ShareDir...MISSING. It's worth mentioning that I looked and the directory /opt/rt3.8/ is not being created (I don't know if that matters or not). Anyway, I've taken an annoyance and managed to make a critical error out of it - however, I've been wanting to understand Linux and RT better - so maybe this is a blessing in disguise. Any help would be greatly appreciated. -Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Chris Nelson wrote: I upgraded my version of Ubuntu server to 8.0.4 because I was having some trouble after upgrading to RT 3.8.1. http://3.8.1. I assumed that the problems had something to do with my apache configuration or the fact that I was running out of date software. So, I attempted an upgrade of Ubuntu. I'm a Linux newbie. After the upgrade, I couldn't get Apache to start at all. I found that if I commented out the line about RT (the include in the Apache config) Apache started fine and all other sites were working great. So, I decided I would reinstall RT. I removed my /opt/rt3.8/ directory and went all the way back to the install steps. I ran the tar command to get the file to /tmp/. I then cd to /tmp/rt3-8-1/ and run 'sudo ./configure --prefix=/opt/rt3.8/ --enable-gd'. Then I run 'sudo make testdeps'. It tells me 'File::ShareDir...MISSING'. So, I run 'sudo make fixdeps' and it tells me all dependencies found. Then I could get into an endless loop - because testdeps still says it's missing. I figured I would go ahead and just run 'sudo make install' but it bombs with the same error as above: CORE missing dependencies: File::ShareDir...MISSING. It's worth mentioning that I looked and the directory /opt/rt3.8/ is not being created (I don't know if that matters or not). In case you haven't done so run the following: sudo cpan File::ShareDir This should install File::ShareDir and resolve the problems of fixdeps. Running 'make install' also runs 'make fixdeps' thats why you don't get /opt/rt3.8 Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. However, it still fails on sudo make testdeps. I run sudo make fixdeps and here are the relevant lines: - File::ShareDir...MISSING - Install module File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. Thanks so much for your help. -Chris On Wed, Sep 10, 2008 at 9:16 AM, Joop [EMAIL PROTECTED] wrote: Chris Nelson wrote: I upgraded my version of Ubuntu server to 8.0.4 because I was having some trouble after upgrading to RT 3.8.1. http://3.8.1. I assumed that the problems had something to do with my apache configuration or the fact that I was running out of date software. So, I attempted an upgrade of Ubuntu. I'm a Linux newbie. After the upgrade, I couldn't get Apache to start at all. I found that if I commented out the line about RT (the include in the Apache config) Apache started fine and all other sites were working great. So, I decided I would reinstall RT. I removed my /opt/rt3.8/ directory and went all the way back to the install steps. I ran the tar command to get the file to /tmp/. I then cd to /tmp/rt3-8-1/ and run 'sudo ./configure --prefix=/opt/rt3.8/ --enable-gd'. Then I run 'sudo make testdeps'. It tells me 'File::ShareDir...MISSING'. So, I run 'sudo make fixdeps' and it tells me all dependencies found. Then I could get into an endless loop - because testdeps still says it's missing. I figured I would go ahead and just run 'sudo make install' but it bombs with the same error as above: CORE missing dependencies: File::ShareDir...MISSING. It's worth mentioning that I looked and the directory /opt/rt3.8/ is not being created (I don't know if that matters or not). In case you haven't done so run the following: sudo cpan File::ShareDir This should install File::ShareDir and resolve the problems of fixdeps. Running 'make install' also runs 'make fixdeps' thats why you don't get /opt/rt3.8 Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Chris Nelson wrote: Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. However, it still fails on sudo make testdeps. I run sudo make fixdeps and here are the relevant lines: * File::ShareDir...MISSING * Install module File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. I have had something like this and it turned out that the version comparison didn't work as expected. The solution I then use is: sudo make -k install The -k option tells make to continue even if it encounters errors. Just be sure that the File::ShareDir is the only error else make will happily continue doing potential a lot of bad things. Lets see if I can reproduce your problem with a VM running Ubuntu 8.04 which is updated to the latest patches. I'll let you know what happens. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do make -k upgrade). Thanks! On Wed, Sep 10, 2008 at 10:12 AM, Joop [EMAIL PROTECTED] wrote: Chris Nelson wrote: Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. However, it still fails on sudo make testdeps. I run sudo make fixdeps and here are the relevant lines: * File::ShareDir...MISSING * Install module File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. I have had something like this and it turned out that the version comparison didn't work as expected. The solution I then use is: sudo make -k install The -k option tells make to continue even if it encounters errors. Just be sure that the File::ShareDir is the only error else make will happily continue doing potential a lot of bad things. Lets see if I can reproduce your problem with a VM running Ubuntu 8.04 which is updated to the latest patches. I'll let you know what happens. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Oh. Wait. So, do I do the make -k upgrade from within /tmp/rt-3.8.1/ or do I need to make the directory for /opt/rt3.8/ first? On Wed, Sep 10, 2008 at 10:15 AM, Chris Nelson [EMAIL PROTECTED] wrote: Awesome. It's worth pointing out I'm doing make upgrade (so I'm going to do make -k upgrade). Thanks! On Wed, Sep 10, 2008 at 10:12 AM, Joop [EMAIL PROTECTED] wrote: Chris Nelson wrote: Joop, This is what it says when I run that command: [EMAIL PROTECTED]:/tmp/rt-3.8.1$ sudo cpan File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. However, it still fails on sudo make testdeps. I run sudo make fixdeps and here are the relevant lines: * File::ShareDir...MISSING * Install module File::ShareDir CPAN: Storable loaded ok Going to read /home/cnelson/.cpan/Metadata Database was generated on Tue, 09 Sep 2008 01:02:57 GMT File::ShareDir is up to date. I have had something like this and it turned out that the version comparison didn't work as expected. The solution I then use is: sudo make -k install The -k option tells make to continue even if it encounters errors. Just be sure that the File::ShareDir is the only error else make will happily continue doing potential a lot of bad things. Lets see if I can reproduce your problem with a VM running Ubuntu 8.04 which is updated to the latest patches. I'll let you know what happens. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't reinstall: CORE missing dependencies: File::ShareDir...MISSING
Chris Nelson wrote: Ok. The install worked with the -k flag. However, I had to run: sudo cp /usr/share/request-tracker3.6/libexec/webmux.pl /opt/rt3.8/bin and sudo cp backups/apache/apache2-modperl2.conf /opt/rt3.8/ (which is just a copy of this file I made RIGHT before I did the upgrade of RT). Please supply your configure line. If you can't remember what it was try 'history' in you bash shell or else see config.log in your /tmp/rt-3.8.1 directory Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
