Re: [rt-users] Can create articles, but no content. (Maciej Dobrzanski Thomas Sibley)
Thank you! Those were the answers I was looking for! I thought that a Text body might be stock with Articles, but it turns out that is not the case. Can wait to start using it! Stephen Cena MIS/IT Dept - Quality Vision International 850 Hudson Ave Rochester,NY. 14621 Ph: 585-544-0450 x300 Thank you for helping us help you help us all. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Can create articles, but no content.
I'm still scratching my head with this one. I'm trying to get Articles working. Class creation and Custom field creation appear to work. I've got a Class called Set up Information with four categories: Linux, Windows 7 64 bit, Windows 7 32-bit, Misc. Even when I'm logged in as root, the Content area is blank. I'm looking through the error logs, but I can't seem to find anything. Is there a setting/permission I need to change to allow content to be created? This would really make our system pop if I could get this working. Stephen Cena MIS/IT Dept - Quality Vision International 850 Hudson Ave Rochester,NY. 14621 Ph: 585-544-0450 x300 Thank you for helping us help you help us all. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Can create articles, but no content.
On 09/25/2012 11:15 AM, Maciej Dobrzanski wrote: seem to find anything. Is there a setting/permission I need to change to allow content to be created? This would really make our system pop if I could get this working. Articles in RT is only a framework. The base functionality that you get out of the box takes care of handling meta information and that's it. Everything else is up to you. Essentially you need to create your own custom fields and apply them to (classes of) articles, including the content field. It's probably all described in the Wiki. Not the wiki, but docs shipped with RT and now online: http://bestpractical.com/rt/docs/latest/customizing/articles_introduction.html Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
