Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-30 Thread Jasper Olbrich
On 01/29/2015 11:52 PM, Kevin Falcone wrote: On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Alex Vandiver
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to include the scrip-induced status change in the result box? Unfortunately, neither of these is possible in stock

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
On Jan 29, 2015, at 3:05 PM, Landon Stewart lstew...@iweb.com wrote: In the action (commit) section of the Scrip: $self-TicketObj-Status(open); $self-TicketObj-Comment( Content = Script re-opened because CustomFieldName is .$self-TicketObj-FirstCustomFieldValue(CustomFieldName) ); Oops.

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Kevin Falcone
On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to include the scrip-induced status change in the

Re: [rt-users] Cancel Resolve transaction based on custom fields

2015-01-29 Thread Landon Stewart
On Jan 28, 2015, at 5:27 AM, Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Hello, I want to cancel or undo the Mark as Resolved transaction based on the content of custom fields. Currently I'm using a Scrip and I'm only able to do the following: * access the custom

[rt-users] Cancel Resolve transaction based on custom fields

2015-01-28 Thread Jasper Olbrich
Hello, I want to cancel or undo the Mark as Resolved transaction based on the content of custom fields. Currently I'm using a Scrip and I'm only able to do the following: * access the custom fields * make the decision * comment on the ticket with the reason why it can't be resolved * reopen