Re: [rt-users] Cannot login with external auth user via mobile web UI
On 10/4/11 2:58 PM, "Gary Greene" wrote: > On 10/4/11 2:51 PM, "Kevin Falcone" wrote: >> On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote: >>> On 10/3/11 7:11 AM, "Kevin Falcone" wrote: On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: > I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, > when I attempt to login via the Web UI on my iPhone with an External > account, it will not authenticate me against my AD user. > > Is this a known issue with the Mobile UI extension? If not, is there > anything special I need to do to get auth working for it? (I can login > just > fine with ExternalAuth and the normal browser UI.) You haven't provided versions for RT, RT-Authen-ExternalAuth or RT-Extension-MobileUI. -kevin >>> >>> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 >> >> I can't replicate with 3.8-trunk and the git versions of those >> modules (neither of which contain any fixes that look relevant). >> >> You're going to need to turn up the debugging logs and see what is >> going on. >> >> -kevin > > OK. I'll do so and see what comes out. With the file log entry, rt.log set to debug output level, I get the following output when attempting to login from my iPhone using my account: [Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:34 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:34 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:34 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:34 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:64) [Tue Oct 4 22:00:35 2011] [debug]: SSO Failed and no user to test with. Nexting (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Exter nalAuth.pm:92) [Tue Oct 4 22:00:35 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/srv/www/htdocs/rt/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAut h:11) [Tue Oct 4 22:00:35 2011] [warning]: Use of uninitialized value in lc at /usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm line 914, line 522. (/usr/lib/perl5/vendor_perl/5.12.3/HTML/Mason/ApacheHandler.pm:914) [Tue Oct 4 22:00:35 2011] [debug]: Attempting to use external auth service: My_LDAP (/srv/www/htdocs/rt/local/plugins/RT
Re: [rt-users] Cannot login with external auth user via mobile web UI
On 10/4/11 2:51 PM, "Kevin Falcone" wrote: > On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote: >> On 10/3/11 7:11 AM, "Kevin Falcone" wrote: >>> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, when I attempt to login via the Web UI on my iPhone with an External account, it will not authenticate me against my AD user. Is this a known issue with the Mobile UI extension? If not, is there anything special I need to do to get auth working for it? (I can login just fine with ExternalAuth and the normal browser UI.) >>> >>> You haven't provided versions for RT, RT-Authen-ExternalAuth or >>> RT-Extension-MobileUI. >>> >>> -kevin >> >> RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 > > I can't replicate with 3.8-trunk and the git versions of those > modules (neither of which contain any fixes that look relevant). > > You're going to need to turn up the debugging logs and see what is > going on. > > -kevin OK. I'll do so and see what comes out. -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations, Minerva Networks Inc. Cell: (650) 704-6633 smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Cannot login with external auth user via mobile web UI
On Mon, Oct 03, 2011 at 10:35:47AM -0700, Gary Greene wrote: > On 10/3/11 7:11 AM, "Kevin Falcone" wrote: > > On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: > >> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, > >> when I attempt to login via the Web UI on my iPhone with an External > >> account, it will not authenticate me against my AD user. > >> > >> Is this a known issue with the Mobile UI extension? If not, is there > >> anything special I need to do to get auth working for it? (I can login just > >> fine with ExternalAuth and the normal browser UI.) > > > > You haven't provided versions for RT, RT-Authen-ExternalAuth or > > RT-Extension-MobileUI. > > > > -kevin > > RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 I can't replicate with 3.8-trunk and the git versions of those modules (neither of which contain any fixes that look relevant). You're going to need to turn up the debugging logs and see what is going on. -kevin pgpG1ZOf2Cx88.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Cannot login with external auth user via mobile web UI
On 10/3/11 10:35 AM, "Gary Greene" wrote: > On 10/3/11 7:11 AM, "Kevin Falcone" wrote: >> On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: >>> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, >>> when I attempt to login via the Web UI on my iPhone with an External >>> account, it will not authenticate me against my AD user. >>> >>> Is this a known issue with the Mobile UI extension? If not, is there >>> anything special I need to do to get auth working for it? (I can login just >>> fine with ExternalAuth and the normal browser UI.) >> >> You haven't provided versions for RT, RT-Authen-ExternalAuth or >> RT-Extension-MobileUI. >> >> -kevin > > RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 Am I the only one running into this issue? -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations, Minerva Networks Inc. Cell: (650) 704-6633 smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Cannot login with external auth user via mobile web UI
On 10/3/11 7:11 AM, "Kevin Falcone" wrote: > On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: >> I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, >> when I attempt to login via the Web UI on my iPhone with an External >> account, it will not authenticate me against my AD user. >> >> Is this a known issue with the Mobile UI extension? If not, is there >> anything special I need to do to get auth working for it? (I can login just >> fine with ExternalAuth and the normal browser UI.) > > You haven't provided versions for RT, RT-Authen-ExternalAuth or > RT-Extension-MobileUI. > > -kevin RT 3.8.10, RT-Authen-ExternalAuth 0.09, RT-Extension-MobileUI 1.01 -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations, Minerva Networks Inc. Cell: (650) 704-6633 smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Cannot login with external auth user via mobile web UI
On Fri, Sep 30, 2011 at 02:10:46PM -0700, Gary Greene wrote: > I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, > when I attempt to login via the Web UI on my iPhone with an External > account, it will not authenticate me against my AD user. > > Is this a known issue with the Mobile UI extension? If not, is there > anything special I need to do to get auth working for it? (I can login just > fine with ExternalAuth and the normal browser UI.) You haven't provided versions for RT, RT-Authen-ExternalAuth or RT-Extension-MobileUI. -kevin pgptJ9vyb4aT5.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Cannot login with external auth user via mobile web UI
I¹ve both Authen::ExternalAuth and Extension::MobileUI installed, however, when I attempt to login via the Web UI on my iPhone with an External account, it will not authenticate me against my AD user. Is this a known issue with the Mobile UI extension? If not, is there anything special I need to do to get auth working for it? (I can login just fine with ExternalAuth and the normal browser UI.) -- Gary L. Greene, Jr. Sr. Systems Administrator IT Operations, Minerva Networks Inc. Cell: (650) 704-6633 smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
