Re: [rt-users] Change AutoResponse Global Template based on time of the day
On Mon, Oct 20, 2014 at 10:29:10AM -0400, rjandric via rt-users wrote: The screenshots seemed to be wrong in my last post, but here they are: http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_AfterHrs.png http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_Autoreply.png Both Scrips are using the same condition with and one with 2 different templates chosen based on the condition, so it should be one or the other, but not both as in my test... Custom conditions only run when your Condition is User Defined Your condition is On Create, so your code is never run (you can see this by adding RT-Logger-error(Running?); commands to your code. -kevin pgpP4nTJNcajC.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Change AutoResponse Global Template based on time of the day
---BeginMessage--- OK, I've been trying with the following condition: ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(); if ($hour =8 $hour =17) { $self-SetTemplate(Autoreply); } elsif ($hour 8 $hour 17) { $self-SetTemplate(AutoReply-AfterHrs); } return 1; But regardless of the conditions in if/elif I get both replies, from Autoreply and AutoReply-AfterHrs templates. The logis seems OK, but I can't tell where am I making a mistake. I have included a couple of screenshot http://requesttracker.8502.n7.nabble.com/file/n58870/Screen_Shot_2014-10-20_at_10.png s for both scrips. http://requesttracker.8502.n7.nabble.com/file/n58870/Screen_Shot_2014-10-20_at_10.png -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-AutoResponse-Global-Template-based-on-time-of-the-day-tp58825p58870.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ---End Message--- -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Change AutoResponse Global Template based on time of the day
---BeginMessage--- The screenshots seemed to be wrong in my last post, but here they are: http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_AfterHrs.png http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_Autoreply.png Both Scrips are using the same condition with and one with 2 different templates chosen based on the condition, so it should be one or the other, but not both as in my test... Any ideas? Thanks! -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-AutoResponse-Global-Template-based-on-time-of-the-day-tp58825p58872.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ---End Message--- -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Change AutoResponse Global Template based on time of the day
Le 15/10/2014 19:50, rjandric via rt-users a écrit : In your custom condition you should be able to finish by: if ($hours ...) { $self-SetTemplate(WorkingHoursTemplateName); } elsif ($hours ) { $self-SetTemplate(NonWorkingHoursTemplateName); } return 1; -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Change AutoResponse Global Template based on time of the day
I think (never tried) that it could be possible to write a custom scrip action that select the template based on a time condition. This way you have just to use this action where needed and create the pre-defined templates without changing them dynamically. You can also write perl conditions in your template, using {}. Thought too much perl in templates make them often difficult to read/modify. If you prefer to stay with a cron job you would better write it using perl and use the RT API to change the template. Writing directly to the RT DB is always a bad idea imho. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Change AutoResponse Global Template based on time of the day
---BeginMessage--- Thank you Emmanuel! I was looking into it and since Perl is not my first language ;) I was thinking on using custom conditions something like listed here: http://requesttracker.wikia.com/wiki/CustomConditionSnippets The idea is to have 2 AutoResponse templates with different messages, one for daytime own done for after hours. When the ticket is created, this condition is evaluated and proper AutoResponse Template is used. I was thinking about something along these lines (snippet from the web): #!/usr/local/bin/perl @months = qw( Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ); @days = qw(Sun Mon Tue Wed Thu Fri Sat Sun); ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(); print $mday $months[$mon] $days[$wday]\n; Modifying above script I can get the value of $hour and put it in the conditional statement: if ($hour = 8 $hour = 17) return 1 and in second template if ($hour 8 $hour 17) return 1 Am I on the right track? Thanks! Rad -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-AutoResponse-Global-Template-based-on-time-of-the-day-tp58825p58844.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ---End Message--- -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] Change AutoResponse Global Template based on time of the day
---BeginMessage--- I have to modify the global template in RT so the AutoResponse via email is different during office hours and after hours. For Example at 9AM it should say Thank you for contacting Help-desk etc. , and at 5PM will say that the office is currently closed, all tickets will be looked at tomorrow morning. Now, I have achieve this modifying directly using simple MySQL statement in bash script to insert my text in the rtdb.Templates table Contents field and injecting the text form the text files. Although it works with Cron jobs running at 9AM and 5PM, I was wondering if there is a way to do it via API, since it is more elegant and overall better solution. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-AutoResponse-Global-Template-based-on-time-of-the-day-tp58824.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ---End Message--- -- RT Training November 4 5 Los Angeles http://bestpractical.com/training