Re: [rt-users] Change RT email address

2015-05-29 Thread Loïc Cadoret
Well, I think what you wanted to do was feasible by creating a RT user with the Team inbox or the mailing list address as the contact address of the user. Next, you add the user as an AdminCc of the wanted queue. By default Rt has global scrips that send email to AdminCc users when an action

Re: [rt-users] Change RT email address

2015-05-27 Thread ripache
I tried adding the following with no luck to the RT_SiteConfig.pm Set($RTAddressRegexp , 'richard\@newemail\.com)$'); Set($SendmailArguments, -oi -t -f rich...@newemail.com); Obviously I am doing something wrong. Perhaps I did not explain the issue well: Just for explaining:

Re: [rt-users] Change RT email address

2015-05-19 Thread Loïc Cadoret
Well by reading again the thread, I realize that i've misunderstood your answer, my appologies for that, english is not my native language, there is no confusion, thanks for the advice, it is helpfull. Regards, Loic Cadoret IT Technician Keyyo Le 18/05/2015 17:09, Jaime Kikpole a écrit : On

Re: [rt-users] Change RT email address

2015-05-18 Thread Jaime Kikpole
On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret lcado...@keyyo.com wrote: Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) It IS what you said. Its just that what I wrote refers to both files, so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. use as reference

Re: [rt-users] Change RT email address

2015-05-18 Thread Loïc Cadoret
Hi Richard, What email adress would you like to change ? Is it the one used by a queue when commenting or responding to a ticket or the one used by RT system ? For the first part of my answer, check out in the queue configuration directly in the WebUI, for the second part, check out the

Re: [rt-users] Change RT email address

2015-05-18 Thread Jaime Kikpole
There is a regular expression in RT_Config.pm. Look for it, read the directions, and then make any needed adjustments in RT_SiteConfig.pm (not RT_Config.pm.) Make sure that it matches the new email address and the old one. It's important that it handle both, so that you can account for both

Re: [rt-users] Change RT email address

2015-05-18 Thread Loïc Cadoret
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) Loic Cadoret IT Technician Keyyo Le 18/05/2015 13:04, Jaime Kikpole a écrit : There is a regular expression in RT_Config.pm. Look for it, read the directions, and then make any needed adjustments in RT_SiteConfig.pm (not

[rt-users] Change RT email address

2015-05-14 Thread ripache
Good day to all: I am in the need to change the email address which RT works with. The email which receives and send the email. Can some one provide information on how to do so? RT 4.0.7 on Debian. -- Richard Pacheco