On Mon, Aug 11, 2014 at 11:55:00AM -0400, Michael Mol wrote:
Oh, that's good to know! I searched for at least an hour trying to
find that precise piece of information.
It is all over the mailing list archives, answered at last monthly
these days. It should also be in the wiki.
### Begin
On Wed, Aug 13, 2014 at 9:44 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mon, Aug 11, 2014 at 11:55:00AM -0400, Michael Mol wrote:
Oh, that's good to know! I searched for at least an hour trying to
find that precise piece of information.
It is all over the mailing list archives,
The best I can say is that I *loathe* having to ask questions of
mailing lists and IRC channels, as I expect to get answers like this.
I seriously hate getting replies intoning that the information is
readily available, so I do the best I can using Google and reading all
the available
On Wed, Aug 13, 2014 at 10:51 AM, Kevin Falcone
falc...@bestpractical.com wrote:
The best I can say is that I *loathe* having to ask questions of
mailing lists and IRC channels, as I expect to get answers like this.
I seriously hate getting replies intoning that the information is
readily
On Thu, Aug 07, 2014 at 02:00:01PM -0400, Michael Mol wrote:
* Scrip re-ordering appears to be a feature of the 4.2 line of RT. I'm
running the vendor packages of RT 4 on Ubuntu 14.04.
Nope. On RT 4.0, which is what I assume you mean by vendor packages RT
4 on Ubuntu 14.04 you order scrips by
On Mon, Aug 11, 2014 at 11:09 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Thu, Aug 07, 2014 at 02:00:01PM -0400, Michael Mol wrote:
* Scrip re-ordering appears to be a feature of the 4.2 line of RT. I'm
running the vendor packages of RT 4 on Ubuntu 14.04.
Nope. On RT 4.0, which is
: Monday, August 11, 2014 10:09 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Change ticket subject before first outgoing
correspondence.
On Thu, Aug 07, 2014 at 02:00:01PM -0400, Michael Mol wrote:
* Scrip re-ordering appears to be a feature of the 4.2 line of RT. I'm
running
On Mon, Aug 11, 2014 at 1:21 PM, Bryon Baker bba...@copesan.com wrote:
I have a question related to this thread.
Kevin you mention that scrips fire in order of name so does that mean when
the order is set for a queue this is ignored? If so what is the purpose of
the Move Up, Down for the
So I have a scrip which runs at at the TransactionCreate stage for a
queue, checks the subject and the body, and then rewrites the subject
to something informative.
It works; when I look at the ticket for inbound emails matching the
condition, the subject is precisely what I want it to be.
You can adjust the order in which scrips run by moving them up and down in
the list.
I'm guessing that both scrips have the on create condition. Simply swap
their order on the queue's Scrips page (or the global one if necessary),
and I believe everything should work as you expect.
On 7 August
Actually, I'm second-guessing my (untested) advice now because I suspect
that both scrips would run on the initial transaction—that is, the emailing
scrip might not necessarily pick up on the subject change because that
would be a different transaction.
I wonder whether both moving the
On Fri, Aug 08, 2014 at 01:00:16AM +1000, Alex Peters wrote:
I wonder whether both moving the subject-renaming scrip to execute first, and
 modifying the emailing scrip to run at the batch stage might solve your
problem.
While it's possible to alter the Autoreply template to fetch the newer
On Thu, Aug 7, 2014 at 12:39 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Aug 08, 2014 at 01:00:16AM +1000, Alex Peters wrote:
I wonder whether both moving the subject-renaming scrip to execute first, and
modifying the emailing scrip to run at the batch stage might solve your
On Thu, Aug 7, 2014 at 2:00 PM, Michael Mol mike...@gmail.com wrote:
[snip]
### Begin snippet
# Find the message from transactionobj-content
# Set the subject to the message by using ticketobj-SetSubject
my $body = $self-TransactionObj-Content;
my @lines = split(m/\n/, $body);
my $trapID
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