Re: [rt-users] Cloning a transaction into another ticket
I think $ticket-Correspond(Content = $transaction-ContentAsMIME); is what you search for. Chris Thanks Chris. Indeed. I missed that somehow. Actually, I am less interested in Transaction::ContentAsMIME, which builds a message/rfc822 message, but Attachment::ContentAsMIME does exactly what I need. As I started using it, I also discovered that it most likely has a bug that prevents it from working correctly for many multipart messages (http://issues.bestpractical.com/Ticket/Display.html?id=23671). Best regards, Maciek
Re: [rt-users] Cloning a transaction into another ticket
In the mean time I have found out an easier way of doing what I want: my $transaction = RT::Transaction-new(RT::SystemUser); $transaction-Load(43397); my $user = RT::User-new(RT::SystemUser); $user-Load($transaction-Creator); my $ticket = RT::Ticket-new($user); $ticket-Load(4747); $ticket-Correspond(Content = $transaction-Content); But this only gets me the message text copied into the other ticket. But since Correspond method can take MIMEObj, I guess my question now is if there's an easy way of recreating MIMEObj from transaction and its attachments? Maciek
Re: [rt-users] Cloning a transaction into another ticket
Am 16.04.2013 13:48, schrieb Maciej Dobrzanski: $ticket-Correspond(Content = $transaction-Content); I think $ticket-Correspond(Content = $transaction-ContentAsMIME); is what you search for. Chris
[rt-users] Cloning a transaction into another ticket
Hello, Often a person or a group of people have several open tickets for different things and from time to time they will reply to an incorrect one. I'd like to have the option either to move or to copy such misdirected correspondence into the right ticket. Moving seems like a bad idea, because it could break a lot of internal references, not to mention it's simply not possible within RT. So I feel like I'm only left with the option to copy a transaction into a specified ticket and that's fine. While copying a transaction is relatively easy through RT::Record-_NewTransaction, I have a problem with cloning attachments. It looks like the RT code expects a complete MIME object that it could split on its own into attachment records, but all I can get will already be broken down to RT::Attachment objects. Is there a way to approach this? Maciek