Re: [rt-users] Close tickets with email

2016-10-04 Thread Martin Petersson 
Hello Landon

Yes, i just want to to close the tickets, could you help me with that scrip, 
please :)



Martin Petersson
IT-Konsult

+46 (0)522 980 28, mar...@uanet.se, 
www.uanet.se
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2 okt. 2016 kl. 00:01 skrev Landon Stewart 
mailto:lstew...@internap.com>>:

On Sep 30, 2016, at 9:13 AM, Martin Petersson 
mailto:mar...@uanet.se>> wrote:

Hello all

I've heard that I can close a ticket by sending an email, how do I do that?

It it's just closing tickets you want you could create a scrip on the queue for 
globally that looks for a condition and carries out the action to close a 
ticket.

Alternatively if you want to allow more commands (be careful if users use the 
queue(s)) you could use something like RT::Extension::CommandByMail.  I've used 
it in the past and it's quite good once people get used to using it.  You can 
limit it's use to certain groups and change the Queue, Owner, Status, Custom 
Fields, etc with it by replying to tickets with certain content at the top of 
the reply.

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com
🌍 www.internap.com


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Re: [rt-users] Close tickets with email

2016-10-01 Thread Landon Stewart 
On Sep 30, 2016, at 9:13 AM, Martin Petersson 
mailto:mar...@uanet.se>> wrote:

Hello all

I've heard that I can close a ticket by sending an email, how do I do that?

It it's just closing tickets you want you could create a scrip on the queue for 
globally that looks for a condition and carries out the action to close a 
ticket.

Alternatively if you want to allow more commands (be careful if users use the 
queue(s)) you could use something like RT::Extension::CommandByMail.  I've used 
it in the past and it's quite good once people get used to using it.  You can 
limit it's use to certain groups and change the Queue, Owner, Status, Custom 
Fields, etc with it by replying to tickets with certain content at the top of 
the reply.

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 lstew...@internap.com
🌍 www.internap.com

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Close tickets with email

2016-09-30 Thread Martin Petersson 
Hello all

I've heard that I can close a ticket by sending an email, how do I do that? 

Best regards 
Martin


Skickat från min  iPhone
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017