[rt-users] CommandByMail + SLA, set CF SLA using email does not work
Hi,
we are using the current version 0.03 of
http://search.cpan.org/~ruz/RT-Extension-SLA/
in a productive environment - works great - very
good work.
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
The logfile tells me about the correct
parsing from CommandByMail:
[Mon May 30 16:08:45 2011] [debug]: Got command
addcustomfield{sla} = Task-low
(/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Emai
l/Filter/TakeAction.pm:213)
But the Condition/SLA_RequireDefault.pm told me (I checked this by
adding some debug info)
no SLA is set - and of course, set's the default one.
Independent of email-configure SLA using CommandByMail, the
CommandByMail works fine.
How can I go on tracking down the problem ?
Kind regards
Danny
Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
no, this does not work either.
regards
Danny
Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work
On Mon, May 30, 2011 at 9:33 PM, Daniel Schwager
daniel.schwa...@dtnet.de wrote:
Hi,
Also, we are using RT-Extension-CommandByMail to
set e.g. the SLA by email (AddCF.{SLA}:Task-low),
but this does not work.
Try to use TransactionBatch stage for the SLA scrip that sets default value.
no, this does not work either.
Is it possible that you have several custom fields named SLA? Check database.
regards
Danny
--
Best regards, Ruslan.
Re: [rt-users] CommandByMail + SLA, set CF SLA using email does not work
Is it possible that you have several custom fields named SLA? Check database. SELECT * FROM `CustomFields` WHERE `Name` LIKE 'SLA' LIMIT 0 , 30 -- 1 record found No, only one SLA CF-field. Danny
