Re: [rt-users] CommandByMailGroup setting

2013-05-09 Thread Jeff Voskamp 

On 05/09/2013 12:04 AM, Thomas Lau wrote:

What if I need multiple groups?


Define a new group consisting of all the constituent groups.

Jeff



--
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] CommandByMailGroup setting

2013-05-08 Thread Thomas Lau 
Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is 
correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] CommandByMailGroup setting

2013-05-08 Thread Jok Thuau 
You can only have one I believe.

Jok

On May 8, 2013, at 8:15 PM, Thomas Lau 
thomas@principleone.commailto:thomas@principleone.com wrote:

Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is 
correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);


--
RT Training in Seattle, June 19-20: http://bestpractical.com/training


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Re: [rt-users] CommandByMailGroup setting

2013-05-08 Thread Thomas Lau 
What if I need multiple groups?

-Original Message-
From: Jok Thuau [mailto:jth...@spacex.com] 
Sent: Thursday, May 09, 2013 11:54 AM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMailGroup setting

You can only have one I believe.

Jok

On May 8, 2013, at 8:15 PM, Thomas Lau 
thomas@principleone.commailto:thomas@principleone.com wrote:

Hi all,

CommandByMailGroup does not work in my server. May I know if this setting is 
correct?

Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));

Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
Set($CommandByMailGroup, 246519);


--
RT Training in Seattle, June 19-20: http://bestpractical.com/training


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training