-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Monday, January 10, 2011 4:59 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm
] Communicate a message to web UI from inside Scrip?
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm begging at this point :) Here's
the most complete picture I can paint for you right now:
The following entire directory structure is set drwxr-xr-x
/rt/local
On 1/11/2011 10:49 AM, Kevin Falcone wrote:
On Mon, Jan 10, 2011 at 04:58:53PM -0500, Jeff Blaine wrote:
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm begging at this point :) Here's
the most complete picture I can paint for you right now:
You can
Still no luck. Can anyone suggest how I might debug why
this isn't working? I'm begging at this point :) Here's
the most complete picture I can paint for you right now:
The following entire directory structure is set drwxr-xr-x
/rt/local/
|-- html/
| Callbacks/
, 2011 10:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
Pulling my hair out here. Why is this callback not being
tickled? I see nothing in my logs.
RT 3.8.7
Mason cache cleared and server restarted a million times
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: Thursday, January 06, 2011 10:17 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
Pulling my hair out here. Why is this callback not being
tickled? I see
...@lists.bestpractical.com] On Behalf Of Jeff Blaine
Sent: 07 January 2011 03:17
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Communicate a message to web UI from inside Scrip?
Pulling my hair out here. Why is this callback not being
tickled? I see nothing in my logs.
RT 3.8.7
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
[r...@rtdev1 Display.html]# ls -l BeforeDisplay
-rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay
Can your web user read this file?
-kevin
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On 1/7/2011 9:46 AM, Raed El-Hames wrote:
Hi Jeff:
Stupid question by where did you put your callback call??
I added
% $m-callback(CallbackName = 'BeforeDisplay',TicketObj = \$TicketObj,Tickets =
\$Tickets,Actions = \...@actions,ARGSRef = \%ARGS);
Just above :
% $m-callback(CallbackName
On 1/7/2011 9:56 AM, Kevin Falcone wrote:
On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote:
[r...@rtdev1 Display.html]# ls -l BeforeDisplay
-rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay
Can your web user read this file?
Every directory from (and including) /rt/local
Jeff,
That's why I have my scrip put NOT SET CORRECTLY in CAPS as a value in the
CF. The ticket display will show the CF and the CAPS will STAND OUT and make
it easier for the user to see what's up. The Email serves as a reminder to
set the CF. Therefore, the user gets reminded two different
On Thu, Jan 06, 2011 at 01:10:47PM -0500, Jeff Blaine wrote:
Is there a way to queue one of these notices to the user
from within my Scrip?
ERROR: Cannot resolve without a value for BlahBlah.
Unfortunately, no.
-kevin
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Description: PGP signature
More user friendly way to go is to prevent action right in the ui. Look at
mandatory subject extention as example.
Regards, Ruslan. From phone.
06.01.2011 21:11 пользователь Jeff Blaine jbla...@kickflop.net написал:
As part of my current solution (ongoing) to the Don't allow
resolve if a
On 1/6/2011 2:00 PM, Ruslan Zakirov wrote:
More user friendly way to go is to prevent action right in the ui. Look
at mandatory subject extention as example.
I completely agree.
Unfortunately it doesn't look very doable so far.
Here's what I've got to say after 4 hours.
Mandatory Subject
How about put a comment with your script in the ticket.
The Ticket history would then look like this:
* Status change from open to resolve
* Comment: ERROR: Cannot resolve without a value for BlahBlah.
* Status change from resolved to open
I think this would make it clear for the user why they
On 1/6/2011 4:57 PM, Christian Loos wrote:
How about put a comment with your script in the ticket.
The Ticket history would then look like this:
* Status change from open to resolve
* Comment: ERROR: Cannot resolve without a value for BlahBlah.
* Status change from resolved to open
That's
Pulling my hair out here. Why is this callback not being
tickled? I see nothing in my logs.
RT 3.8.7
Mason cache cleared and server restarted a million times.
The call to the callback in Ticket/Display.html is:
$m-callback(
CallbackName = 'BeforeDisplay',
TicketObj =
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