Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Alex Vandiver
On Thu, 4 Jun 2015 12:31:57 + Bob Shaker rsha...@ardencompanies.com wrote: You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields. This isn't a good idea, though it does _work_. The problem is when someone records a comment, and it

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Rohit Gupta
://www.syncoms.co.uk/Legal.html | Disclaimerhttp://www.syncoms.co.uk/Disclaimer.html [image005][Kite-Mark-Blue-2010] From: Landon Stewart [mailto:lstew...@iweb.com] Sent: 02 June 2015 21:04 To: Rohit Gupta Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configuring fetchmail to poll emails

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Rohit Gupta
Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Bob Shaker
@lists.bestpractical.com Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-04 Thread Loïc Cadoret
@lists.bestpractical.com *Subject:* Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Dear All \ Landon, Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor. But, I would

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
On Jun 2, 2015, at 9:12 AM, Rohit Gupta rohit.gu...@syncoms.co.uk wrote: Dear All, I have configured new queue with ‘IT Support’ and configured want that any emails coming to ithelpd...@syncoms.co.uk mailto:ithelpd...@syncoms.co.uk should be fetched into this new queue. The snapshot of

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Aaron C. de Bruyn
I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different. To get mail into the IT Support queue, you will need to modify fetchmailrc to call rt-mailgate --queue IT Support and it should hopefully work. -A On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta

[rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Rohit Gupta
Dear All, I have configured new queue with 'IT Support' and configured want that any emails coming to ithelpd...@syncoms.co.ukmailto:ithelpd...@syncoms.co.uk should be fetched into this new queue. The snapshot of the new queue: [cid:image001.png@01D09D57.3BF06430] So far, everything is running

Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

2015-06-02 Thread Landon Stewart
Your —queue option is incorrect in your fetchmail configuration. Use the name of the queue here. Since it has spaces you'll have to use quotation marks. Oops, I should have mentioned you'll need to use single quotes instead of double quotes for the queue name since you are enclosing the