[rt-users] Could someone help a newb evaluating RT with email setup?
We use Exchange 2007 <-> RT, setup should be the same in 2010.
- We're using exim because it can be configured to accept emails on a
per queue basis. Exim config looks like:
=
router/310_rt
---
request_tracker3:
debug_print = "R: request_tracker3 for \
$local_part$local_part_suffix@$domain \
(calling ${substr_1:${if eq{$local_part_suffix}{}\
{-correspond}\
{$local_part_suffix}}})"
driver = redirect
domains = +rt3_domains
local_parts = mysql; QUEUENAME_QUERY
local_part_suffix = -comment
local_part_suffix_optional
pipe_transport = request_tracker3_pipe
data = "|/usr/bin/rt-mailgate \
--queue \"${lookup mysql{QUEUENAME_QUERY}}\" \
--action ${substr_1:${if eq{$local_part_suffix}{}\
{-correspond}\
{$local_part_suffix}}} \
--url RT3_URL"
user = www-data
==
transport/30-rt:
-
request_tracker3_pipe:
debug_print = "T: request_tracker3_pipe for $local_part@$domain"
driver = pipe
return_fail_output
allow_commands = /usr/bin/rt-mailgate
=
main/10_rt
QUEUENAME_QUERY = \
SELECT Name FROM Queues WHERE \
CorrespondAddress =
'${quote_mysql:$local_part}@${quote_mysql:$domain}' \
AND Disabled = '0'
hide mysql_servers = {mysqlserver}/{rtdb}/{rtuser}/{rtpass}
domainlist rt3_domains = myrtserver.mydomain.com: mydomain.com :
helpdesk.mydomain.com : otherdomainhandledbyrt.com
RT3_URL = https://myrt.mydomain.com/
-
(we're using RT3.8 series still, hopefully someone can fill in if this
setup still works in RT4)
- In Exchange you configure a contact as
"myrtqu...@myrthost.mydomain.com". So if someone then emails
"myrtqu...@mydomain.com" it will be correctly forwarded to the RT
host. Exim will then pick it up, and inject it into the correct queue
via rt-mailgate.
- You should configure the default email address in Exchange to be
"myrtqu...@mydomain.com" and not "myrtqu...@myrthost.mydomain.com"
- You obviously need to create the queue in RT, and configure the
email addresses for the queue to match those specified in Exchange
- You need to allow inbound SMTP to your RT host from Exchange and
allow RT to use Exchange as a smarthost out
Let me know how you go,
Regards,
Chris
--
RT training in Amsterdam, March 20-21:
http://bestpractical.com/services/training.html
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Interesting. I just did a single A record locally for the rt host, didn't change or set a new mx record at all, and I've just let postfix and Exchange 2010 sort it out. Step by step, the instructions that Aaron set up on the Wiki worked perfectly for Exchange 2010 as well. I think it was just my lack of not having used postfix in a while that got me. :) -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Craig Ringer Sent: Tuesday, February 19, 2013 4:52 PM To: Aaron Guise Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? Hi I'm using a similar setup here, and find that it works very well. My configuration is: * Addresses are aliases on top-level domain that redirect to same address name on subdomain * Subdomain is defined in DNS with a single MX record pointing to the subdomain name, which has an A record pointing to the RT host * Postfix configured to use a smarthost with SMTP+TLS and authentication for outbound mail The aliases rewrite the destination addresses so I don't have to play games with telling Postfix that it handles mail for the top level domain by putting it in `mydestination`. Nor did I have to change postfix's `origin`; you can set the email sender address in RT, so it's quite fine for postfix to announce its self as the subdomain while delivering mail with "From:" headers of the main domain. The user never sees the subdomain addresses in email. All I had to do was add: relayhost = [my.smtp.smarthost]:587 smtp_sasl_auth_enable = yes smtp_sasl_password_maps = hash:/etc/postfix/maps/relay_password smtp_sasl_security_options = to main.cf, create /etc/postfix/maps/relay_password as: my.smtp.smarthost smtp-username:smtp-password and postmap it. Then for each of my queues I just entered the top-level domain aliases for the correspond and comment addresses, so RT would use these correctly in outbound mail. Hope this is useful. -- Craig Ringer -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Hi I'm using a similar setup here, and find that it works very well. My configuration is: * Addresses are aliases on top-level domain that redirect to same address name on subdomain * Subdomain is defined in DNS with a single MX record pointing to the subdomain name, which has an A record pointing to the RT host * Postfix configured to use a smarthost with SMTP+TLS and authentication for outbound mail The aliases rewrite the destination addresses so I don't have to play games with telling Postfix that it handles mail for the top level domain by putting it in `mydestination`. Nor did I have to change postfix's `origin`; you can set the email sender address in RT, so it's quite fine for postfix to announce its self as the subdomain while delivering mail with "From:" headers of the main domain. The user never sees the subdomain addresses in email. All I had to do was add: relayhost = [my.smtp.smarthost]:587 smtp_sasl_auth_enable = yes smtp_sasl_password_maps = hash:/etc/postfix/maps/relay_password smtp_sasl_security_options = to main.cf, create /etc/postfix/maps/relay_password as: my.smtp.smarthost smtp-username:smtp-password and postmap it. Then for each of my queues I just entered the top-level domain aliases for the correspond and comment addresses, so RT would use these correctly in outbound mail. Hope this is useful. -- Craig Ringer -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
My last reply didn’t go to the list, sorry about that. But Aaron hit the nail
right on the head. It’s been a while since I’ve been administrator of a postfix
box, but it’s coming back to me in floods. ☺
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise
Sent: Tuesday, February 19, 2013 4:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Could someone help a newb evaluating RT with email
setup?
So what I think you need now is a smarthost to relay the mail back, we use this
method in our setup. This is simple by adding a line to the postfix main.cf.
relayhost = {exchangeserver}.{domain.com}:25
Replacing {exchangeserver} and {domain.com} with their correct values. Restart
Postfix and give it another try :)
---
Regards,
Aaron Guise
[http://www.guise.net.nz/images/signatures/email.gif]aa...@guise.net.nz<mailto:aa...@guise.net.nz>
[http://www.guise.net.nz/images/signatures/VMW-LGO-CERTIFIED-PRO-5-K.png]
[http://www.guise.net.nz/images/signatures/itil_logo.gif]
[http://www.guise.net.nz/images/signatures/officiallogo-nd-25.jpg]
[http://www.guise.net.nz/images/signatures/ubuntu.png]
On 2013-02-20 11:15, John Buell wrote:
Changed /etc/mailname and /etc/hostname and then….
Yes, postfix seems to be part of the problem – it was rejecting the messages
relayed to r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com> but
has quit doing that after I changed main.cf. So this is progress! I’ve got
tickets, I can send email to create new tickets, but I’m not getting replies to
go anywhere when ownership of a ticket is changed or a ticket is marked
resolved. Is there a procedure of going through the Scrips that I missed
somehow?
Thanks for all the help Aaron!
From:
rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise
Sent: Tuesday, February 19, 2013 3:37 PM
To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Could someone help a newb evaluating RT with email
setup?
ahhh, check /etc/mailname
I know postfix uses that to determine whether it will accept mail for that
domain. Exim is no doubt similar :)
You should change that file to read
rt.countrysampler.com<mailto:r...@rt.countrysampler.com>
---
Regards,
Aaron Guise
[Image removed by sender.]aa...@guise.net.nz<mailto:aa...@guise.net.nz>
[Image removed by sender.] [Image removed by sender.] [Image removed by
sender.] [Image removed by sender.]
On 2013-02-20 10:31, John Buell wrote:
Oddly enough, I’m not getting any bounced messages, whether to the local root
account, the account as defined in rt
(stcad...@countrysampler.com<mailto:stcad...@countrysampler.com>) or to my
account (this one) when I enter/change tickets. However, using my local admin
account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine.
The system was using exim, I’m changing it to postfix.
I finally got this from Outlook:
Delivery has failed to these recipients or groups:
Request Tracker (r...@rt.countrysampler.com)<mailto:r...@rt.countrysampler.com>
Your message wasn't delivered due to a permission or security issue. It may
have been rejected by a moderator, the address may only accept e-mail from
certain senders, or another restriction may be preventing delivery.
The following organization rejected your message: csmaghpserver.
Diagnostic information for administrators:
Generating server: CSMAGEX1.us.ecc.ads
r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com>
csmaghpserver #554 5.7.1
mailto:r...@rt.countrysampler.com>>: Relay access
denied ##
Original message headers:
Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with
mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600
Content-Type: multipart/mixed;
boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_"
From: John Buell mailto:jbu...@countrysampler.com>>
To: Request Tracker
mailto:r...@rt.countrysampler.com>>
Subject: Test
Thread-Topic: Test
Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg==
Date: Tue, 19 Feb 2013 18:02:16 +
Message-ID:
mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>>
x-originating-ip: [10.1.15.145]
MIME-Version: 1.0
So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’
From:
rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise
Sent: Tuesday, February 19, 2013 2:13 PM
To: rt-users@lists.bestpractical.com<m
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
So what I think you need now is a smarthost to relay the mail back, we use this method in our setup. This is simple by adding a line to the postfix main.cf.
relayhost = {exchangeserver}.{domain.com}:25
Replacing {exchangeserver} and {domain.com} with their correct values. Restart Postfix and give it another try :)
---
Regards,Aaron Guise aa...@guise.net.nz
On 2013-02-20 11:15, John Buell wrote:
Changed /etc/mailname and /etc/hostname and then….
Yes, postfix seems to be part of the problem – it was rejecting the messages relayed to r...@rt.countrysampler.com but has quit doing that after I changed main.cf. So this is progress! I’ve got tickets, I can send email to create new tickets, but I’m not getting replies to go anywhere when ownership of a ticket is changed or a ticket is marked resolved. Is there a procedure of going through the Scrips that I missed somehow?
Thanks for all the help Aaron!
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron GuiseSent: Tuesday, February 19, 2013 3:37 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Could someone help a newb evaluating RT with email setup?
ahhh, check /etc/mailname
I know postfix uses that to determine whether it will accept mail for that domain. Exim is no doubt similar :)
You should change that file to read rt.countrysampler.com
---
Regards,Aaron Guiseaa...@guise.net.nz
On 2013-02-20 10:31, John Buell wrote:
Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysampler.com) or to my account (this one) when I enter/change tickets. However, using my local admin account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine.
The system was using exim, I’m changing it to postfix.
I finally got this from Outlook:
Delivery has failed to these recipients or groups:
Request Tracker (r...@rt.countrysampler.com) Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.
The following organization rejected your message: csmaghpserver.
Diagnostic information for administrators:
Generating server: CSMAGEX1.us.ecc.ads
r...@rt.countrysampler.com csmaghpserver #554 5.7.1 <r...@rt.countrysampler.com>: Relay access denied ##
Original message headers:
Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_" From: John Buell <jbu...@countrysampler.com> To: Request Tracker <r...@rt.countrysampler.com> Subject: Test Thread-Topic: Test Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg== Date: Tue, 19 Feb 2013 18:02:16 + Message-ID: <f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: <f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads> x-originating-ip: [10.1.15.145] MIME-Version: 1.0
So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron GuiseSent: Tuesday, February 19, 2013 2:13 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Hi John,
What mail system have you got on the RT box? Myself I use postfix as my preferred solution.
Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this.
---
Regards,Aaron Guiseaa...@guise.net.nz
On 2013-02-20 07:43, John Buell wrote:
Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine:
http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908
If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too.
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron GuiseSent: Monday, February 18, 2013 9:05 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Could someone help a newb evaluating RT with email setup?
I have put some furth
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Changed /etc/mailname and /etc/hostname and then…. Yes, postfix seems to be part of the problem – it was rejecting the messages relayed to r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com> but has quit doing that after I changed main.cf. So this is progress! I’ve got tickets, I can send email to create new tickets, but I’m not getting replies to go anywhere when ownership of a ticket is changed or a ticket is marked resolved. Is there a procedure of going through the Scrips that I missed somehow? Thanks for all the help Aaron! From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Tuesday, February 19, 2013 3:37 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? ahhh, check /etc/mailname I know postfix uses that to determine whether it will accept mail for that domain. Exim is no doubt similar :) You should change that file to read rt.countrysampler.com<mailto:r...@rt.countrysampler.com> --- Regards, Aaron Guise [Image removed by sender.]aa...@guise.net.nz<mailto:aa...@guise.net.nz> [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-20 10:31, John Buell wrote: Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysampler.com<mailto:stcad...@countrysampler.com>) or to my account (this one) when I enter/change tickets. However, using my local admin account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine. The system was using exim, I’m changing it to postfix. I finally got this from Outlook: Delivery has failed to these recipients or groups: Request Tracker (r...@rt.countrysampler.com)<mailto:r...@rt.countrysampler.com> Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery. The following organization rejected your message: csmaghpserver. Diagnostic information for administrators: Generating server: CSMAGEX1.us.ecc.ads r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com> csmaghpserver #554 5.7.1 mailto:r...@rt.countrysampler.com>>: Relay access denied ## Original message headers: Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_" From: John Buell mailto:jbu...@countrysampler.com>> To: Request Tracker mailto:r...@rt.countrysampler.com>> Subject: Test Thread-Topic: Test Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg== Date: Tue, 19 Feb 2013 18:02:16 + Message-ID: mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>> x-originating-ip: [10.1.15.145] MIME-Version: 1.0 So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Tuesday, February 19, 2013 2:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? Hi John, What mail system have you got on the RT box? Myself I use postfix as my preferred solution. Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this. --- Regards, Aaron Guise [Image removed by sender.]aa...@guise.net.nz<mailto:aa...@guise.net.nz> [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-20 07:43, John Buell wrote: Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine: http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Monday
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
ahhh, check /etc/mailname I know postfix uses that to determine whether it will accept mail for that domain. Exim is no doubt similar :) You should change that file to read rt.countrysampler.com --- Regards,Aaron Guise aa...@guise.net.nz On 2013-02-20 10:31, John Buell wrote: Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysampler.com) or to my account (this one) when I enter/change tickets. However, using my local admin account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine. The system was using exim, I’m changing it to postfix. I finally got this from Outlook: Delivery has failed to these recipients or groups: Request Tracker (r...@rt.countrysampler.com) Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery. The following organization rejected your message: csmaghpserver. Diagnostic information for administrators: Generating server: CSMAGEX1.us.ecc.ads r...@rt.countrysampler.com csmaghpserver #554 5.7.1 <r...@rt.countrysampler.com>: Relay access denied ## Original message headers: Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_" From: John Buell <jbu...@countrysampler.com> To: Request Tracker <r...@rt.countrysampler.com> Subject: Test Thread-Topic: Test Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg== Date: Tue, 19 Feb 2013 18:02:16 + Message-ID: <f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: <f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads> x-originating-ip: [10.1.15.145] MIME-Version: 1.0 So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron GuiseSent: Tuesday, February 19, 2013 2:13 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? Hi John, What mail system have you got on the RT box? Myself I use postfix as my preferred solution. Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this. --- Regards,Aaron Guiseaa...@guise.net.nz On 2013-02-20 07:43, John Buell wrote: Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine: http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron GuiseSent: Monday, February 18, 2013 9:05 PMTo: rt-users@lists.bestpractical.comSubject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT --- Regards,Aaron Guiseaa...@guise.net.nz On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eigh
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Oddly enough, I’m not getting any bounced messages, whether to the local root account, the account as defined in rt (stcad...@countrysampler.com<mailto:stcad...@countrysampler.com>) or to my account (this one) when I enter/change tickets. However, using my local admin account (buelljd) on the Ubuntu box and mailing rt@localhost worked just fine. The system was using exim, I’m changing it to postfix. I finally got this from Outlook: Delivery has failed to these recipients or groups: Request Tracker (r...@rt.countrysampler.com)<mailto:r...@rt.countrysampler.com> Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery. The following organization rejected your message: csmaghpserver. Diagnostic information for administrators: Generating server: CSMAGEX1.us.ecc.ads r...@rt.countrysampler.com<mailto:r...@rt.countrysampler.com> csmaghpserver #554 5.7.1 mailto:r...@rt.countrysampler.com>>: Relay access denied ## Original message headers: Received: from CSMAGEX1.us.ecc.ads ([::1]) by CSMAGEX1.us.ecc.ads ([::1]) with mapi id 14.01.0438.000; Tue, 19 Feb 2013 12:02:17 -0600 Content-Type: multipart/mixed; boundary="_000_F29439DECCB52B42A0D6B9071C68A5B90FBA1F4FCSMAGEX1useccad_" From: John Buell mailto:jbu...@countrysampler.com>> To: Request Tracker mailto:r...@rt.countrysampler.com>> Subject: Test Thread-Topic: Test Thread-Index: Ac4Oyz1cSIzIuAUcTNu2u7ZjLDAizg== Date: Tue, 19 Feb 2013 18:02:16 + Message-ID: mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: mailto:f29439deccb52b42a0d6b9071c68a5b90fba1...@csmagex1.us.ecc.ads>> x-originating-ip: [10.1.15.145] MIME-Version: 1.0 So I changed the entry in /etc/hosts from ‘csmaghpserver’ to ‘rt’ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Tuesday, February 19, 2013 2:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? Hi John, What mail system have you got on the RT box? Myself I use postfix as my preferred solution. Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this. --- Regards, Aaron Guise [Image removed by sender.]aa...@guise.net.nz<mailto:aa...@guise.net.nz> [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-20 07:43, John Buell wrote: Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine: http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Monday, February 18, 2013 9:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT --- Regards, Aaron Guise [Image removed by sender.]aa...@guise.net.nz<mailto:aa...@guise.net.nz> [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] [Image removed by sender.] On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Hi John, What mail system have you got on the RT box? Myself I use postfix as my preferred solution. Also when sending an email to any of the contacts you created do you get a bounce at all? That information would be useful in solving this. --- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-20 07:43, John Buell wrote: > Thanks Aaron, this was a huge step forward for me! I've got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I'm still not getting email. I'm not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine: > > http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 [1] > > If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I'm really liking this product and our managers seem pleased with it too. > > FROM: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] ON BEHALF OF Aaron Guise > SENT: Monday, February 18, 2013 9:05 PM > TO: rt-users@lists.bestpractical.com > SUBJECT: Re: [rt-users] Could someone help a newb evaluating RT with email setup? > > I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT [2] > > --- > > REGARDS, > > AARON GUISE > > aa...@guise.net.nz > > > On 2013-02-19 10:25, John Buell wrote: > >> I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. >> >> Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good. >> >> We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcad...@countrysampler.com), but where on Earth do I set it up so that RT and Exchange are talking? >> >> I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) >> >> Thanks in advance, >> >> John Buell >> >> Systems Administrator >> >> Country Sampler LLC >> >> 707 Kautz Road >> >> St. Charles, IL 60174 >> >> (630) 762-7806 Links: -- [1] http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 [2] http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Thanks Aaron, this was a huge step forward for me! I’ve got regular aliases for correspond and comment aliases for comments on my RT box, a connector on Exchange, contacts on Exchange, but I’m still not getting email. I’m not sure what to look at, but if anyone has time to look at a few screenshots, I posted a new gallery on a personal site of mine: http://photos.buellnet.net/GalleryThumbnails.aspx?gallery=3660908 If, on the other hand, you need more information about my network setup (since rt.countrysampler.com is only available within our firewall), please let me know that too. So far I’m really liking this product and our managers seem pleased with it too. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise Sent: Monday, February 18, 2013 9:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Could someone help a newb evaluating RT with email setup? I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT --- Regards, Aaron Guise [http://www.guise.net.nz/images/signatures/email.gif]aa...@guise.net.nz<mailto:aa...@guise.net.nz> [http://www.guise.net.nz/images/signatures/VMW-LGO-CERTIFIED-PRO-5-K.png] [http://www.guise.net.nz/images/signatures/itil_logo.gif] [http://www.guise.net.nz/images/signatures/officiallogo-nd-25.jpg] [http://www.guise.net.nz/images/signatures/ubuntu.png] On 2013-02-19 10:25, John Buell wrote: I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good. We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcad...@countrysampler.com<mailto:stcad...@countrysampler.com>), but where on Earth do I set it up so that RT and Exchange are talking? I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) Thanks in advance, John Buell Systems Administrator Country Sampler LLC 707 Kautz Road St. Charles, IL 60174 (630) 762-7806 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
I have put some further detail on the Request Tracker wiki @ http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT [1] --- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-19 10:25, John Buell wrote: > I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. > > Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good. > > We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcad...@countrysampler.com), but where on Earth do I set it up so that RT and Exchange are talking? > > I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) > > Thanks in advance, > John Buell > Systems Administrator > Country Sampler LLC > 707 Kautz Road > St. Charles, IL 60174 > (630) 762-7806 Links: -- [1] http://requesttracker.wikia.com/wiki/Relaying_mail_from_Microsoft_Exchange_2007_to_RT -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Could someone help a newb evaluating RT with email setup?
Hi John, This is how I set it up for our evaluation system. 1) Setup a new Send Connector so exchange knows the address of your RT Server 2) Setup an email contact (Called RT in our case) is pointed at r...@welrt.welnet.co.nz which is an email alias existing on our RT server (welrt.welnet.co.nz) pointed at the rt-mailgate. -- REGARDS, AARON GUISE aa...@guise.net.nz On 2013-02-19 10:25, John Buell wrote: > I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. > > Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good. > > We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcad...@countrysampler.com), but where on Earth do I set it up so that RT and Exchange are talking? > > I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) > > Thanks in advance, > John Buell > Systems Administrator > Country Sampler LLC > 707 Kautz Road > St. Charles, IL 60174 > (630) 762-7806 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Could someone help a newb evaluating RT with email setup?
I've got most of a skeletal set up done, I think. I'm using an old HP server box with Ubuntu 12.04 installed. Rather than running the rt in the Ubuntu software repository though, I went ahead and downloaded 4.0.10 myself and installed it and all of the perl modules. I'm only intending the web server portion to be available within our local network (so I haven't enabled SSL), though I did go ahead and make a dns entry for rt.countrysampler.com so that it resolves to the correct internal IP address. Web configuration went ok, MySQL configuration went ok (I've used MySQL before as the backend for another vendor's ticket system), I just can't for the life of me figure out how to get RT to talk to our Exchange 2010 server. I've got the root user enabled (for the moment), myself set up within RT as a privileged user, and all of my employees (38) entered. I have 14 departments set up, so that I can track who has the most problems. I've added eight ticket queues (hardware, software, phones, etc) and have been setting up the appropriate permissions so that people can sign in and create tickets. As the lone privileged user, I'm the only one that can close/modify the tickets once entered. So far so good. We have an Exchange 2010 server running on a virtual machine (Hyper-V) that would be able to listen for and respond to email. I've gone through some documentation I've found online, but most everything seems to be for older versions of Exchange. I've created a dedicated user account to be the sender/reply-to for all messages generated through RT (stcad...@countrysampler.com), but where on Earth do I set it up so that RT and Exchange are talking? I realize these sorts of things must have been asked a million times before, and for that I apologize, but if I could find a couple quick config files or something, I wouldn't harass you folks. :) Thanks in advance, John Buell Systems Administrator Country Sampler LLC 707 Kautz Road St. Charles, IL 60174 (630) 762-7806 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
