On Mon, 2013-12-02 at 11:35 -0600, Wendi M. wrote:
I can then add this Custom Status setting to a particular queue, and
it all looks good. My problem.. I can't resolve the ticket or do
anything other than leave it in the new status? Am I missing
something obvious here? Thanks!
You're missing
I am running RT4 and trying to setup a new custom status for pending for
the developers. I have added the following to the RT_SiteConfig, did the
update, and restarted Apache.
#Set Custom Statuses
#Attemping to add a Pending status
Set( %Lifecycles, default_pending = {
initial = [
