Re: [rt-users] Dashboards for unprivileged users
On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote: I've created a project dashboard which we would like the general community to access without any special privileges. By default, the user is unprivileged and can only see SelfService. We do not want to mark users are privileged by hand to achieve this. I was thinking of making all users Privileged by default but maybe this isn't the right way to solve this? By the way our installation is auto-creating accounts via Kerberos authentication. Dashboards are not available in the SelfService UI. It's definitely possible to extend RT to show them, but there are a lot of corner cases. If you tell the list what you were hoping to show your unprivileged users with the dashboards you might get simpler suggestions. -kevin pgp9Ms_k7t4PY.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Dashboards for unprivileged users
The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues. There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, February 28, 2013 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Dashboards for unprivileged users On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote: I've created a project dashboard which we would like the general community to access without any special privileges. By default, the user is unprivileged and can only see SelfService. We do not want to mark users are privileged by hand to achieve this. I was thinking of making all users Privileged by default but maybe this isn't the right way to solve this? By the way our installation is auto-creating accounts via Kerberos authentication. Dashboards are not available in the SelfService UI. It's definitely possible to extend RT to show them, but there are a lot of corner cases. If you tell the list what you were hoping to show your unprivileged users with the dashboards you might get simpler suggestions. -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Dashboards for unprivileged users
Edsall, William (WJ) wjeds...@dow.com wrote: The dashboards show a summary of unresolved and resolved tickets for a particular queue. We have separate dashboards for separate queues. There is nothing in particular that we wish to hide - I think allowing everyone to be privileged by default would be OK for us unless someone convinces me otherwise. Privileged only means another interface. With groups you can restrict them so that they can only do and see what you want. Joop -- Sent from my Android phone with K-9 Mail. Please excuse my brevity. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
