Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Hi Joop I have one problem regarding RT database. We have very minor amount of data in RT u can say 5gb overall but we still are facing problem with particular updation of records when we have try to find what is cause then we came to know that we have attachments table in RT which alone is taking 4gb of chunk of data apart from overall data. And because of this any updation query when hits attachments table takes a hell lot of time and our customer feels RT is slow like tortoise and not helping them much in doing there day to day activities and they are irritated while using RT. Can you can suggest me how I can manage these attachment table particularly so that even when data increases significantly we do not suffer from latecy while updation. Waiting for a valuable answer from your side Thanks Regards Varun _ From: Joop [mailto:joopvandew...@mococo.nl] Sent: Wednesday, November 04, 2009 1:01 PM To: Varun Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4 Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. I'm sorry but that is something that changed in RT and I'm not able to help you there. Basically what I wrote to rt-devel is that probably there is a mix up in column names and the query should read: SELECT main.* FROM Attributes main WHERE (main.OBJECTID = '221') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') instead of: SELECT main.* FROM Attributes main WHERE (main.Content = '221') AND (main.Name = 'BasedOn') Regards, Joop AND (main.ObjectType = 'RT::CustomField') ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Hello Joop Well its okay . But still thanks a ton for guiding me for this. I was just thinking that I might have not been upgraded database correctly. But thanks for letting me know about real problem. Regards Varun Vyas _ From: Joop [mailto:joopvandew...@mococo.nl] Sent: Wednesday, November 04, 2009 1:01 PM To: Varun Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4 Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. I'm sorry but that is something that changed in RT and I'm not able to help you there. Basically what I wrote to rt-devel is that probably there is a mix up in column names and the query should read: SELECT main.* FROM Attributes main WHERE (main.OBJECTID = '221') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') instead of: SELECT main.* FROM Attributes main WHERE (main.Content = '221') AND (main.Name = 'BasedOn') Regards, Joop AND (main.ObjectType = 'RT::CustomField') ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. Thanks Regards Varun Vyas _ From: Joop [mailto:joopvandew...@mococo.nl] Sent: Tuesday, November 03, 2009 1:23 PM To: Varun Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4 Varun wrote: Hello All I have recently upgraded my application from RT 3.6.3 to 3.8.4. Application has seems to be upgraded correctly but when I have upgraded database. It has shown me that database upgrade is successful. And I have also been able to log in system but whenever I tried to see the basics of any tickets or custom fields of any ticket RT has gone into infinite loop of query and seems to have been never returned from it when I checked in logs it has shown me this error [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: RT::Handle=HASH(0xb8dce30) couldn't prepare the query 'SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') 'ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') '), referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 A good idea is when you get errors like these in your rt.log is to cut and paste the sql statement into sqlplus and see if it will give you an error message that is more clear then rt.log SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') * ERROR at line 1: ORA-00932: inconsistent datatypes: expected - got CLOB As you, hopefully, can see, the * is under main.Content = '3' and if you know Oracle SQL a bit then it is obvious that you can't do '=' on a CLOB. So this qualifies as a bug. Are you sure you're on 3.8.4 because I posted to rt-devel about something like it but that was for 3.8.6 where they overhauled hierarchical customfields and I found that converting from old to new resulted in something like this. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. I'm sorry but that is something that changed in RT and I'm not able to help you there. Basically what I wrote to rt-devel is that probably there is a mix up in column names and the query should read: SELECT main.* FROM Attributes main WHERE (main.OBJECTID = '221') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') instead of: SELECT main.* FROM Attributes main WHERE (main.Content = '221') AND (main.Name = 'BasedOn') Regards, Joop AND (main.ObjectType = 'RT::CustomField') ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Hello All I have recently upgraded my application from RT 3.6.3 to 3.8.4. Application has seems to be upgraded correctly but when I have upgraded database. It has shown me that database upgrade is successful. And I have also been able to log in system but whenever I tried to see the basics of any tickets or custom fields of any ticket RT has gone into infinite loop of query and seems to have been never returned from it when I checked in logs it has shown me this error [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: RT::Handle=HASH(0xb8dce30) couldn't prepare the query 'SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') 'ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') '), referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 [Tue Nov 03 16:14:02 2009] [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: DBD::Oracle::db prepare failed: ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') ') [for Statement SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') ] at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 470, GEN106 line 2501., referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 [Tue Nov 03 16:14:02 2009] [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: RT::Handle=HASH(0xb8dce30) couldn't prepare the query 'SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') 'ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') '), referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 [Tue Nov 03 16:14:02 2009] [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: DBD::Oracle::db prepare failed: ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') ') [for Statement SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') ] at /usr/local/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 470, GEN106 line 2501., referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 I don't know what kind of error is this and also my upgrade database command was completed successfully. Can any one suggest me what is the problem. And how to correct and what I am missing Thanks Regards Varun Vyas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4
Varun wrote: Hello All I have recently upgraded my application from RT 3.6.3 to 3.8.4. Application has seems to be upgraded correctly but when I have upgraded database. It has shown me that database upgrade is successful. And I have also been able to log in system but whenever I tried to see the basics of any tickets or custom fields of any ticket RT has gone into infinite loop of query and seems to have been never returned from it when I checked in logs it has shown me this error [error] [client 192.168.7.79] FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: RT::Handle=HASH(0xb8dce30) couldn't prepare the query 'SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') 'ORA-00932: inconsistent datatypes: expected - got CLOB (DBD ERROR: error possibly near * indicator at char 43 in 'SELECT main.* FROM Attributes main WHERE (*main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') '), referer: http://rtbeta.elitecore.co.in/Ticket/Display.html?id=132467 A good idea is when you get errors like these in your rt.log is to cut and paste the sql statement into sqlplus and see if it will give you an error message that is more clear then rt.log SELECT main.* FROM Attributes main WHERE (main.Content = '3') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') * ERROR at line 1: ORA-00932: inconsistent datatypes: expected - got CLOB As you, hopefully, can see, the * is under main.Content = '3' and if you know Oracle SQL a bit then it is obvious that you can't do '=' on a CLOB. So this qualifies as a bug. Are you sure you're on 3.8.4 because I posted to rt-devel about something like it but that was for 3.8.6 where they overhauled hierarchical customfields and I found that converting from old to new resulted in something like this. Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
