Re: [rt-users] Display ticket

2016-01-07 Thread Matt Zagrabelny
Hi Andrea,

On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto  wrote:

> On the Display of the ticket y can't see the text beginning with #
>

I'm afraid I don't understand the question. Perhaps rephrase it?

-m


Re: [rt-users] Display ticket

2016-01-07 Thread Parish, Brent
I'm not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably to 
accommodate the wide variety of email clients and various forms of quoting 
forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on the 
links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the "Show all quoted text" to expand them all within 
that ticket (located to the right at the very top of the History section of the 
page).




-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> wrote:
> do you see the picture i have attached?

Yep. :)

 maybe that explains, the problem is
> in the display of the message, i write something linke:
>
> ## execute comand
>
> find --name pepe
>
>
> and in the tickets show only "find --name ..." and the phrases that 
> begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0=
 

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three options 
for you:

1. Turn off QuoteFolding either globally or per user.
2. Submit a bug report for RT.
3. Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m


Re: [rt-users] Display ticket

2016-01-07 Thread Andrea Caputto
do you see the picture i have attached? maybe that explains, the problem is
in the display of the message, i write something linke:

## execute comand

find --name pepe


and in the tickets show only "find --name ..." and the phrases that begin
with ## dont show , are hide.




El jue., 7 ene. 2016 a las 13:00, Matt Zagrabelny ()
escribió:

> Hi Andrea,
>
> On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto 
> wrote:
>
>> On the Display of the ticket y can't see the text beginning with #
>>
>
> I'm afraid I don't understand the question. Perhaps rephrase it?
>
> -m
>
> --
Andrea Caputto


Re: [rt-users] Display ticket

2016-01-07 Thread Andrea Caputto
Thanks so much i havent see it before!

Greets!

El jue., 7 ene. 2016 a las 16:23, Parish, Brent (<bpar...@cognex.com>)
escribió:

> https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic
>
>
>
> (scroll up, it’s the line just above where this link takes you to)
>
>
>
>
>
>
>
> *From:* Andrea Caputto [mailto:andropo...@gmail.com]
> *Sent:* Thursday, January 07, 2016 2:17 PM
> *To:* Parish, Brent; Matt Zagrabelny
>
>
> *Cc:* rt-users
> *Subject:* Re: [rt-users] Display ticket
>
>
>
> Can you please tell me how to  Turn off QuoteFolding ? globally? thanks
>
>
>
> El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>)
> escribió:
>
> I'm not convinced that quoting using the pound/hash symbol is a bug?
> RT does quote folding by a number of different tactics/symbols (presumably
> to accommodate the wide variety of email clients and various forms of
> quoting forwarded text).
>
> I second the turning it off by user (I do that personally).
>
> If it is only a few tickets here and there, you can also simply click on
> the links used to toggle/expand the quoting within that email/ticket.
> Lastly, you could click on the "Show all quoted text" to expand them all
> within that ticket (located to the right at the very top of the History
> section of the page).
>
>
>
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Thursday, January 07, 2016 11:13 AM
> To: Andrea Caputto
> Cc: rt-users
> Subject: Re: [rt-users] Display ticket
>
> On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com>
> wrote:
> > do you see the picture i have attached?
>
> Yep. :)
>
>  maybe that explains, the problem is
> > in the display of the message, i write something linke:
> >
> > ## execute comand
> >
> > find --name pepe
> >
> >
> > and in the tickets show only "find --name ..." and the phrases that
> > begin with ## dont show , are hide.
>
> Okay. Now I understand.
>
> RT tries to do quote folding:
>
>
> https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0=
>
> but their logic is failing for your example.
>
> It looks like RT is using HTML::Quoted to do the quoting. I see three
> options for you:
>
> 1. Turn off QuoteFolding either globally or per user.
> 2. Submit a bug report for RT.
> 3. Dig into HTML::Quoted to see why it is misquoting your example.
>
> Cheers,
>
> -m
>
> --
>
> Andrea Caputto
>
-- 
Andrea Caputto


Re: [rt-users] Display ticket

2016-01-07 Thread Andrea Caputto
Can you please tell me how to  Turn off QuoteFolding ? globally? thanks

El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>)
escribió:

> I'm not convinced that quoting using the pound/hash symbol is a bug?
> RT does quote folding by a number of different tactics/symbols (presumably
> to accommodate the wide variety of email clients and various forms of
> quoting forwarded text).
>
> I second the turning it off by user (I do that personally).
>
> If it is only a few tickets here and there, you can also simply click on
> the links used to toggle/expand the quoting within that email/ticket.
> Lastly, you could click on the "Show all quoted text" to expand them all
> within that ticket (located to the right at the very top of the History
> section of the page).
>
>
>
>
> -Original Message-
> From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On
> Behalf Of Matt Zagrabelny
> Sent: Thursday, January 07, 2016 11:13 AM
> To: Andrea Caputto
> Cc: rt-users
> Subject: Re: [rt-users] Display ticket
>
> On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com>
> wrote:
> > do you see the picture i have attached?
>
> Yep. :)
>
>  maybe that explains, the problem is
> > in the display of the message, i write something linke:
> >
> > ## execute comand
> >
> > find --name pepe
> >
> >
> > and in the tickets show only "find --name ..." and the phrases that
> > begin with ## dont show , are hide.
>
> Okay. Now I understand.
>
> RT tries to do quote folding:
>
>
> https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0=
>
> but their logic is failing for your example.
>
> It looks like RT is using HTML::Quoted to do the quoting. I see three
> options for you:
>
> 1. Turn off QuoteFolding either globally or per user.
> 2. Submit a bug report for RT.
> 3. Dig into HTML::Quoted to see why it is misquoting your example.
>
> Cheers,
>
> -m
>
-- 
Andrea Caputto


Re: [rt-users] Display ticket

2016-01-07 Thread Parish, Brent
https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic

(scroll up, it’s the line just above where this link takes you to)



From: Andrea Caputto [mailto:andropo...@gmail.com]
Sent: Thursday, January 07, 2016 2:17 PM
To: Parish, Brent; Matt Zagrabelny
Cc: rt-users
Subject: Re: [rt-users] Display ticket

Can you please tell me how to  Turn off QuoteFolding ? globally? thanks

El jue., 7 ene. 2016 a las 14:03, Parish, Brent 
(<bpar...@cognex.com<mailto:bpar...@cognex.com>>) escribió:
I'm not convinced that quoting using the pound/hash symbol is a bug?
RT does quote folding by a number of different tactics/symbols (presumably to 
accommodate the wide variety of email clients and various forms of quoting 
forwarded text).

I second the turning it off by user (I do that personally).

If it is only a few tickets here and there, you can also simply click on the 
links used to toggle/expand the quoting within that email/ticket.
Lastly, you could click on the "Show all quoted text" to expand them all within 
that ticket (located to the right at the very top of the History section of the 
page).




-Original Message-
From: rt-users 
[mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>]
 On Behalf Of Matt Zagrabelny
Sent: Thursday, January 07, 2016 11:13 AM
To: Andrea Caputto
Cc: rt-users
Subject: Re: [rt-users] Display ticket

On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto 
<andropo...@gmail.com<mailto:andropo...@gmail.com>> wrote:
> do you see the picture i have attached?

Yep. :)

 maybe that explains, the problem is
> in the display of the message, i write something linke:
>
> ## execute comand
>
> find --name pepe
>
>
> and in the tickets show only "find --name ..." and the phrases that
> begin with ## dont show , are hide.

Okay. Now I understand.

RT tries to do quote folding:

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0=

but their logic is failing for your example.

It looks like RT is using HTML::Quoted to do the quoting. I see three options 
for you:

1. Turn off QuoteFolding either globally or per user.
2. Submit a bug report for RT.
3. Dig into HTML::Quoted to see why it is misquoting your example.

Cheers,

-m
--
Andrea Caputto


Re: [rt-users] Display ticket creation time in another language

2011-04-20 Thread Kevin Falcone
On Mon, Apr 18, 2011 at 02:13:59PM +0100, Houcem HACHICHA wrote:
Hello all,
I'm trying to display a ticket creation time on an RT email template. I 
 used the following:
{$Transaction-CreatedAsString}
 
And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is 
 indeed the ticket
creation time.
Is it possible to get the ticket creation time in another language? Say 
 French?
Thanks in advance

You might be able to set DateTimeFormat to LocalizedDateTime but it
depends on you having all the DateTime modules it wants installed to
work properly.  I'm also not 100% sure how it interacts with being
sent in emails vs changing the web UI.

-kevin


pgp4jjAnjGrBy.pgp
Description: PGP signature


[rt-users] Display ticket creation time in another language

2011-04-18 Thread Houcem HACHICHA
Hello all,

I'm trying to display a ticket creation time on an RT email template. I used
the following:
*{$Transaction-CreatedAsString}*

And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is
indeed the ticket creation time.

Is it possible to get the ticket creation time in another language? Say
French?


Thanks in advance
-- 
*Regards,
Houcem*


[rt-users] Display ticket contents without requiring login

2006-08-29 Thread Shannon Adams
The following link logs me in automatically in our RT
environment:

http://rt.ourcorp.com/?user=guestpass=guest

However, I want to to provide a link that will log in
as guest and view a specific ticket number in one
link.

The following link will show the ticket contents, but
the user has to login:

http://rt.ourcorp.com/Ticket/Display.html?id=477

Is there a way to combine the two links so that by
clicking on it, the user is automatically logged in as
guest and the ticket contents appear?

Thanks,
Shannon Adams

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RE: [rt-users] Display ticket contents without requiring login

2006-08-29 Thread Schultz, Eric
You're kidding, right?

http://rt.ourcorp.com/Ticket/Display.html?id=477user=guestpass=guest 

 -Original Message-
 From: [EMAIL PROTECTED] 
 [mailto:[EMAIL PROTECTED] On Behalf 
 Of Shannon Adams
 Sent: Tuesday, August 29, 2006 1:03 PM
 To: rt-users@lists.bestpractical.com
 Subject: [rt-users] Display ticket contents without requiring login
 
 The following link logs me in automatically in our RT
 environment:
 
 http://rt.ourcorp.com/?user=guestpass=guest
 
 However, I want to to provide a link that will log in
 as guest and view a specific ticket number in one
 link.
 
 The following link will show the ticket contents, but
 the user has to login:
 
 http://rt.ourcorp.com/Ticket/Display.html?id=477
 
 Is there a way to combine the two links so that by
 clicking on it, the user is automatically logged in as
 guest and the ticket contents appear?
 
 Thanks,
 Shannon Adams
 
 __
 Do You Yahoo!?
 Tired of spam?  Yahoo! Mail has the best spam protection around 
 http://mail.yahoo.com 
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
 Community help: http://wiki.bestpractical.com
 Commercial support: [EMAIL PROTECTED]
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
 Buy a copy at http://rtbook.bestpractical.com
 
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com