Re: [rt-users] Display ticket
Hi Andrea, On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputtowrote: > On the Display of the ticket y can't see the text beginning with # > I'm afraid I don't understand the question. Perhaps rephrase it? -m
Re: [rt-users] Display ticket
I'm not convinced that quoting using the pound/hash symbol is a bug? RT does quote folding by a number of different tactics/symbols (presumably to accommodate the wide variety of email clients and various forms of quoting forwarded text). I second the turning it off by user (I do that personally). If it is only a few tickets here and there, you can also simply click on the links used to toggle/expand the quoting within that email/ticket. Lastly, you could click on the "Show all quoted text" to expand them all within that ticket (located to the right at the very top of the History section of the page). -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Zagrabelny Sent: Thursday, January 07, 2016 11:13 AM To: Andrea Caputto Cc: rt-users Subject: Re: [rt-users] Display ticket On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> wrote: > do you see the picture i have attached? Yep. :) maybe that explains, the problem is > in the display of the message, i write something linke: > > ## execute comand > > find --name pepe > > > and in the tickets show only "find --name ..." and the phrases that > begin with ## dont show , are hide. Okay. Now I understand. RT tries to do quote folding: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= but their logic is failing for your example. It looks like RT is using HTML::Quoted to do the quoting. I see three options for you: 1. Turn off QuoteFolding either globally or per user. 2. Submit a bug report for RT. 3. Dig into HTML::Quoted to see why it is misquoting your example. Cheers, -m
Re: [rt-users] Display ticket
do you see the picture i have attached? maybe that explains, the problem is in the display of the message, i write something linke: ## execute comand find --name pepe and in the tickets show only "find --name ..." and the phrases that begin with ## dont show , are hide. El jue., 7 ene. 2016 a las 13:00, Matt Zagrabelny () escribió: > Hi Andrea, > > On Thu, Jan 7, 2016 at 9:21 AM, Andrea Caputto > wrote: > >> On the Display of the ticket y can't see the text beginning with # >> > > I'm afraid I don't understand the question. Perhaps rephrase it? > > -m > > -- Andrea Caputto
Re: [rt-users] Display ticket
Thanks so much i havent see it before! Greets! El jue., 7 ene. 2016 a las 16:23, Parish, Brent (<bpar...@cognex.com>) escribió: > https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic > > > > (scroll up, it’s the line just above where this link takes you to) > > > > > > > > *From:* Andrea Caputto [mailto:andropo...@gmail.com] > *Sent:* Thursday, January 07, 2016 2:17 PM > *To:* Parish, Brent; Matt Zagrabelny > > > *Cc:* rt-users > *Subject:* Re: [rt-users] Display ticket > > > > Can you please tell me how to Turn off QuoteFolding ? globally? thanks > > > > El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>) > escribió: > > I'm not convinced that quoting using the pound/hash symbol is a bug? > RT does quote folding by a number of different tactics/symbols (presumably > to accommodate the wide variety of email clients and various forms of > quoting forwarded text). > > I second the turning it off by user (I do that personally). > > If it is only a few tickets here and there, you can also simply click on > the links used to toggle/expand the quoting within that email/ticket. > Lastly, you could click on the "Show all quoted text" to expand them all > within that ticket (located to the right at the very top of the History > section of the page). > > > > > -Original Message- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Thursday, January 07, 2016 11:13 AM > To: Andrea Caputto > Cc: rt-users > Subject: Re: [rt-users] Display ticket > > On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > > do you see the picture i have attached? > > Yep. :) > > maybe that explains, the problem is > > in the display of the message, i write something linke: > > > > ## execute comand > > > > find --name pepe > > > > > > and in the tickets show only "find --name ..." and the phrases that > > begin with ## dont show , are hide. > > Okay. Now I understand. > > RT tries to do quote folding: > > > https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= > > but their logic is failing for your example. > > It looks like RT is using HTML::Quoted to do the quoting. I see three > options for you: > > 1. Turn off QuoteFolding either globally or per user. > 2. Submit a bug report for RT. > 3. Dig into HTML::Quoted to see why it is misquoting your example. > > Cheers, > > -m > > -- > > Andrea Caputto > -- Andrea Caputto
Re: [rt-users] Display ticket
Can you please tell me how to Turn off QuoteFolding ? globally? thanks El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com>) escribió: > I'm not convinced that quoting using the pound/hash symbol is a bug? > RT does quote folding by a number of different tactics/symbols (presumably > to accommodate the wide variety of email clients and various forms of > quoting forwarded text). > > I second the turning it off by user (I do that personally). > > If it is only a few tickets here and there, you can also simply click on > the links used to toggle/expand the quoting within that email/ticket. > Lastly, you could click on the "Show all quoted text" to expand them all > within that ticket (located to the right at the very top of the History > section of the page). > > > > > -Original Message- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Thursday, January 07, 2016 11:13 AM > To: Andrea Caputto > Cc: rt-users > Subject: Re: [rt-users] Display ticket > > On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com> > wrote: > > do you see the picture i have attached? > > Yep. :) > > maybe that explains, the problem is > > in the display of the message, i write something linke: > > > > ## execute comand > > > > find --name pepe > > > > > > and in the tickets show only "find --name ..." and the phrases that > > begin with ## dont show , are hide. > > Okay. Now I understand. > > RT tries to do quote folding: > > > https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= > > but their logic is failing for your example. > > It looks like RT is using HTML::Quoted to do the quoting. I see three > options for you: > > 1. Turn off QuoteFolding either globally or per user. > 2. Submit a bug report for RT. > 3. Dig into HTML::Quoted to see why it is misquoting your example. > > Cheers, > > -m > -- Andrea Caputto
Re: [rt-users] Display ticket
https://www.bestpractical.com/docs/rt/4.4/RT_Config.html#Application-logic (scroll up, it’s the line just above where this link takes you to) From: Andrea Caputto [mailto:andropo...@gmail.com] Sent: Thursday, January 07, 2016 2:17 PM To: Parish, Brent; Matt Zagrabelny Cc: rt-users Subject: Re: [rt-users] Display ticket Can you please tell me how to Turn off QuoteFolding ? globally? thanks El jue., 7 ene. 2016 a las 14:03, Parish, Brent (<bpar...@cognex.com<mailto:bpar...@cognex.com>>) escribió: I'm not convinced that quoting using the pound/hash symbol is a bug? RT does quote folding by a number of different tactics/symbols (presumably to accommodate the wide variety of email clients and various forms of quoting forwarded text). I second the turning it off by user (I do that personally). If it is only a few tickets here and there, you can also simply click on the links used to toggle/expand the quoting within that email/ticket. Lastly, you could click on the "Show all quoted text" to expand them all within that ticket (located to the right at the very top of the History section of the page). -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Matt Zagrabelny Sent: Thursday, January 07, 2016 11:13 AM To: Andrea Caputto Cc: rt-users Subject: Re: [rt-users] Display ticket On Thu, Jan 7, 2016 at 10:03 AM, Andrea Caputto <andropo...@gmail.com<mailto:andropo...@gmail.com>> wrote: > do you see the picture i have attached? Yep. :) maybe that explains, the problem is > in the display of the message, i write something linke: > > ## execute comand > > find --name pepe > > > and in the tickets show only "find --name ..." and the phrases that > begin with ## dont show , are hide. Okay. Now I understand. RT tries to do quote folding: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_RT-5FConfig.html-23QuoteFolding=CwIBaQ=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I=hPHKKkrNejZVa4lEl2tYTDGGM_RLcDzsqmNj4A2zZdM=jYZqvLxksWPDpO7-FnKgIlzFv_w0fiZbNmemA-FvKm0= but their logic is failing for your example. It looks like RT is using HTML::Quoted to do the quoting. I see three options for you: 1. Turn off QuoteFolding either globally or per user. 2. Submit a bug report for RT. 3. Dig into HTML::Quoted to see why it is misquoting your example. Cheers, -m -- Andrea Caputto
Re: [rt-users] Display ticket creation time in another language
On Mon, Apr 18, 2011 at 02:13:59PM +0100, Houcem HACHICHA wrote: Hello all, I'm trying to display a ticket creation time on an RT email template. I used the following: {$Transaction-CreatedAsString} And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is indeed the ticket creation time. Is it possible to get the ticket creation time in another language? Say French? Thanks in advance You might be able to set DateTimeFormat to LocalizedDateTime but it depends on you having all the DateTime modules it wants installed to work properly. I'm also not 100% sure how it interacts with being sent in emails vs changing the web UI. -kevin pgp4jjAnjGrBy.pgp Description: PGP signature
[rt-users] Display ticket creation time in another language
Hello all, I'm trying to display a ticket creation time on an RT email template. I used the following: *{$Transaction-CreatedAsString}* And I got the following in the email: Mon Apr 18 13:06:23 2011 ; which is indeed the ticket creation time. Is it possible to get the ticket creation time in another language? Say French? Thanks in advance -- *Regards, Houcem*
[rt-users] Display ticket contents without requiring login
The following link logs me in automatically in our RT environment: http://rt.ourcorp.com/?user=guestpass=guest However, I want to to provide a link that will log in as guest and view a specific ticket number in one link. The following link will show the ticket contents, but the user has to login: http://rt.ourcorp.com/Ticket/Display.html?id=477 Is there a way to combine the two links so that by clicking on it, the user is automatically logged in as guest and the ticket contents appear? Thanks, Shannon Adams __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Display ticket contents without requiring login
You're kidding, right? http://rt.ourcorp.com/Ticket/Display.html?id=477user=guestpass=guest -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shannon Adams Sent: Tuesday, August 29, 2006 1:03 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Display ticket contents without requiring login The following link logs me in automatically in our RT environment: http://rt.ourcorp.com/?user=guestpass=guest However, I want to to provide a link that will log in as guest and view a specific ticket number in one link. The following link will show the ticket contents, but the user has to login: http://rt.ourcorp.com/Ticket/Display.html?id=477 Is there a way to combine the two links so that by clicking on it, the user is automatically logged in as guest and the ticket contents appear? Thanks, Shannon Adams __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com