Good evening everybody, We set the global rights for "Requestor" and "CC" to reply to a ticket.
Because we are using RT3 in the B2B environment, we often faced to the situation, the another employee from the some company than the requestor (therefore, with the same email-domain) reply additionally to this ticket. Of course, this email will not recorded because of lack of permissions. I would not like to set the global right "Everyone is allowed to reply"! Question: Is there a way to allow senders from the SAME email-domain like the Requestor to reply to a ticket ? Kind regards Danny -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
