Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-12-10 Thread Stephen Switzer
It finally dawned on me what the problem was, and I thought it would be good to document this in the mailing list archives in case others search for it. The user was DISABED. Ugh, so simple. Thanks for all the effort and input. Steve On 2016-11-22 3:37 pm, Stephen Switzer wrote: > Reza,

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Reza
Greetings Stephen: Thank you for your reply. Now I'm scratching my head, because other than admins and "privileged users", no one has "View Queue" permissions in my platform and I'm not getting any error as you described. Hoping someone can shed some light here per this anomaly. Cheers!

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Stephen Switzer
Reza, I think you may have misinterpreted my screenshot. "Everyone", "Privileged", "Unprivileged", "Owner", etc are all "highlighted" just to show that there are selected permissions under that group. The bold one is "Everyone", which is the current selection and what permissions are being

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-22 Thread Reza
Stephen: I faced a similar challenge when I first started to use RT. As commented by our friend, the "view queue" has nothing to do with the issue you faced. The issue is, "/... attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I don't normally think of enabling outside users to see my queue, but I think you're right. Thank you. Sent from Nine From: Matt Zagrabelny Sent: Nov 21, 2016 3:47 PM To: Stephen Switzer Cc: rt-users Subject: Re: [rt-users] Failed attempt to

Re: [rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Matt Zagrabelny
Hi Steve, Try granting "View queue" to everyone. -m On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer wrote: > I received an email today: > > us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue > Incident Reports; you > might need to grant 'Everyone'

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.

[rt-users] Failed attempt to create a ticket by email, from us-c...@ncas.us-cert.gov

2016-11-21 Thread Stephen Switzer
I received an email today: us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue Incident Reports; you might need to grant 'Everyone' the CreateTicket right. Yet, I've double checked the permissions: I have both items checked for Privileged an Unprivileged as well.