Hi All,
I adjusted my scrip to below in order for to have auto merging of tickets:
The scrip
- merge ticket with the same subject
- merge the same nagios PROBLEM alert
- merge nagios RECOVERY alert to corresponding PROBLEM alert
- merge ticket with new ticket RE: and FW: on the subject with
Experts,
I hope you can help me on below.
I've been trying some modifications, but I could not get it working.
Thanks!
Roehl
On Mon, Aug 17, 2009 at 3:49 PM, rmp dmd rmp.dmd1...@gmail.com wrote:
Thanks for the help. I was able to make the scrip below work.
The scrip was able to merge new
Thanks for the help. I was able to make the scrip below work.
The scrip was able to merge new ticket with Subject: Test Ticket Subject
to an existing ticket with the same subject.
Just few more questions:
- what to add on the scrip to ignore preceeding characters such as RE: and
FWD:? A new
