---------- Forwarded message ---------- From: Joe Kirby <ki...@umbc.edu> Date: 16 July 2014 21:24 Subject: Re: [rt-users] Help with setting RT Due Date To: Alex Peters <a...@peters.net>
Thank you. I had forgotten that but in the end I still have the issue of trying to update the due date from a CF because I have a web form that captures this data and I need to populate the due date field Thank you for responding Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu On Jul 15, 2014, at 10:16 PM, Alex Peters <a...@peters.net> wrote: Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form. On 16/07/2014 6:50 am, "Joe Kirby" <ki...@umbc.edu> wrote: > I have a need to prompt the user for the desired need by date at ticket > creation. I did not see how to use the RT due date so I created a field > called Need-By-Date and set it up as Mandatory and Select Date. > > I need to set the RT Due Date to this value and I keep getting errors of > various kinds. > > I did look through the wiki and found AddDays, etc. functions but really > did not see anything that would achieve this. > > Can you help? > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training