Re: [rt-users] Getting SetTimeWorkedAutomatically Working in RT 4.2.9

2016-08-02 Thread Jeffrey Pilant
geraldsnm writes: > Our management is adamant about having time tracked automatically on > tickets. > > I've been banging my head against a wall for 2 months trying to get this to > work VIA pure SQL until I realized that the data model seems to not support > it. Specifically although there's a tra

[rt-users] Getting SetTimeWorkedAutomatically Working in RT 4.2.9

2016-08-02 Thread geraldsnm
Hi Folks, Our management is adamant about having time tracked automatically on tickets. I've been banging my head against a wall for 2 months trying to get this to work VIA pure SQL until I realized that the data model seems to not support it. Specifically although there's a transaction logged ev