On Thu, Feb 21, 2013 at 05:14:11PM +, Raymond Corbett wrote:
No problem setting the global look of RT at a Glance for all users.
My question. How can one globally change the Display Columns in the
portal Newest Unowned Tickets?
By default the columns are id, subject, queue, satus, created relative,
take
I would like to add the column for ‘Created by’ which I can do easily
enough, but have that a global change that all users inherit on login.
As SuperUser, go to RT home page, then click on Edit on top right of
the Newest Unowned Tickets area. Then, above Sorting, click on
Search - Unowned Tickets in the You can also edit the predefined
search itself: Search - Unowned Tickets sentence. Then you're editing
this search, add the wanted fields at the bottom and then click on the
right, in the Saved search box on Update. You're done ;)
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