I need to delegate the ability to assign group permissions to a support
manager group. Currently, when a support manager creates a queue, they are
unable to assign group rights to the queue. I've look through the wiki and
tried some permission settings but have been unable to grant this ability.
Diona,
The ability to assign Group Rights for a Queue can be granted globally
and on a Queue-by-Queue basis. I recommend the later. Are you wanting to
grant that right to a collective group of user, like a managers group
or to a specific individual? WE use the AdminCc role for this purpose.
