On Wed, Oct 15, 2014 at 11:56:38AM -0400, Mike Johnson wrote:
I did that query and it returned 26 rows.
All of the returned rows say the PrinicpalType is Group, which I would assume
means the 'OwnTicket' right is not granted to a specific user anywhere in RT.
Nope, every user in RT has a group
I did that query and it returned 26 rows.
All of the returned rows say the PrinicpalType is Group, which I would
assume means the 'OwnTicket' right is not granted to a specific user
anywhere in RT.
I didn't want to make that assumption, just in case it was incorrect, so I
took a look at the data
On Fri, Oct 10, 2014 at 01:47:59PM -0400, Mike Johnson wrote:
I look at the list of owners for a queue, and there are 5 users that show up
in
that list(that shouldn't be there), but when I go to their account, they
aren't
part of any groups, and they don't have any rights assigned to them
I'm misunderstanding something with this I'm sure...
I look at the list of owners for a queue, and there are 5 users that show
up in that list(that shouldn't be there), but when I go to their account,
they aren't part of any groups, and they don't have any rights assigned to
them specifically
