Re: [rt-users] Help with identifying which files to edit in RT 3.8.7 for Dashboard subsriber emails

2010-05-10 Thread Kevin Falcone
On Tue, Apr 20, 2010 at 10:17:52AM +0100, Simon Dray wrote:
Hi
 
I have 3.8.7 RT, I use the Dashboard mechanism to send out reports to 
 subscribers on a daily
basis, the majority of the subscribers use handheld devices (HTC). I would 
 like to be able to
change the scripts so that the mail they receive does not have a blue 
 background or even
better is plain text rather than html. Does anyone have any ideas as to 
 how I can achieve this

Making it plaintext is non-trivial and has been on one of our
developer's todo list for quite a while.

You're going to have to look at the rt-email-dashboards script which
does the actual HTML generation if you want to change things, but be
aware that it works by directly executing Dashboards/Render.html
through mason.

-kevin


pgplnI7wKZIp6.pgp
Description: PGP signature

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Help with identifying which files to edit in RT 3.8.7 for Dashboard subsriber emails

2010-04-20 Thread Simon Dray
Hi

I have 3.8.7 RT, I use the Dashboard mechanism to send out reports to 
subscribers on a daily basis, the majority of the subscribers use handheld 
devices (HTC). I would like to be able to change the scripts so that the mail 
they receive does not have a blue background or even better is plain text 
rather than html. Does anyone have any ideas as to how I can achieve this



TIA

Best regards Simon

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com